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Hotel & Hospitality Resume: Examples and Best Practices

In today’s highly competitive job market, it’s crucial for candidates in the hotel and hospitality industry to have a well-crafted resume that showcases their experience, skills, and achievements. This article will delve into the best practices for creating an effective hotel and hospitality resume, as well as provide examples of successful resumes in the industry.

The importance of a strong resume cannot be overstated in the hotel and hospitality industry. With so many talented candidates vying for positions, it’s essential to have a resume that stands out from the competition. Employers in this industry are looking for candidates with a passion for hospitality, exceptional customer service skills, and a proven track record of success.

Throughout this article, we’ll explore the key elements of a hotel and hospitality resume, including how to highlight relevant experience, showcase valuable skills, and convey a strong sense of personality and professionalism. By the end of this article, you’ll be equipped with the knowledge and tools necessary to create a winning hotel and hospitality resume that will help you achieve your career goals.

Key Elements of a Hotel & Hospitality Resume

When creating a hotel & hospitality resume, it is essential to include several key components. These components are significant in effectively presenting yourself as a strong candidate for the position you are applying for. Below are the six essential key elements of a hotel & hospitality resume to include:

Contact Information

Your contact information should be located at the top of your resume, clearly visible for the hiring manager to see. A typical contact information section should include your full name, phone number, email address, and physical address. You should also include any relevant social media profiles, such as LinkedIn, if applicable.

Career Objective/Summary

The career objective/summary section of your hotel & hospitality resume is a brief statement about the type of job you are seeking and what you can offer the employer. It should be focused and concise, representing your professional goals in the field. Avoid vague and generic statements, and instead, customize your objective/summary to highlight the specific position you’re applying for.

Professional Experience

The professional experience section of your resume is where you should highlight your most relevant work experience in the hotel & hospitality industry. Be sure to include job titles, company names, employment dates, and a brief summary of your responsibilities and accomplishments while in each role. Your goal should be to demonstrate your expertise and capabilities in the industry.

Education and Training

The education and training section of your resume is where you will list your educational background and any relevant training programs you have completed. Include the name of the institution, degree/diploma earned, and date of graduation for each educational experience. Your training programs should also be listed, including the certification if applicable.

Skills and Accomplishments

The skills and accomplishments section should highlight your relevant skills and abilities, including any specific achievements that make you stand out from other candidates. Be sure to include both hard and soft skills, such as communication and time-management. Your accomplishments should demonstrate your ability to achieve measurable results in your previous roles.

Certifications and Licenses

In the hotel & hospitality industry, there are many certifications and licenses that are valuable to have. Be sure to include any relevant certifications and licenses you have obtained, such as food handling certification or a real estate license.

Crafting a hotel & hospitality resume requires a bit more attention to detail but can make a significant difference in the eyes of the hiring manager. By including these six essential key elements, you can create a strong and impactful representation of your skills and qualifications within the industry.

Resume Writing Best Practices

When it comes to crafting a winning resume, there are several best practices that are critical to follow in order to stand out from the competition. In the hotel and hospitality industry, these best practices hold particular importance due to the emphasis placed on customer service and effective communication skills. Here are six key best practices for crafting a standout hotel and hospitality resume:

Keyword Optimization

Keyword optimization involves carefully selecting and placing industry-specific terms and phrases that are relevant to the job you are applying for. These keywords are critical to helping your resume get past electronic screening tools and in front of human recruiters. Be sure to carefully review the job posting to identify the keywords and phrases that are most relevant, and use them strategically throughout your resume.

Layout and Design

In addition to the content of your resume, it’s important to pay attention to its layout and design. A clean, visually appealing design will help your resume stand out and make a strong first impression. Avoid clutter, use bullet points to break up text, and be sure to use a legible, professional font.

Writing Style and Tone

The writing style and tone of your resume should be professional and clearly convey your qualifications and accomplishments. Use active voice and be concise in your language. Avoid industry jargon and instead write in a clear, easy-to-understand style that accurately showcases your skills and experience.

Use of Action Verbs

To create a sense of momentum and impact, use strong action verbs throughout your resume. Words like “accomplished,” “achieved,” and “managed” demonstrate your past successes and highlight your potential contributions to a new employer.

Proofreading and Editing

The last thing you want is for a typo or grammatical error to distract from your qualifications and experience. Once you’ve written your resume, take the time to proofread it carefully, ideally with the help of a trusted friend or colleague. And don’t forget to double-check your contact information to ensure that it is correct and up to date.

Targeted Resumes for Specific Job Requirements

Finally, when applying for jobs in the hotel and hospitality industry, it’s important to tailor your resume to the specific job requirements. Do your research and identify the key skills and qualifications that the employer is looking for. Then, highlight your own relevant experience and accomplishments that speak directly to those requirements.

By following these best practices, you can create a standout hotel and hospitality resume that will help you land the job of your dreams.

Examples of Hotel & Hospitality Resumes

When it comes to creating a great hotel and hospitality industry resume, there are a few key elements to keep in mind:

Sample Resumes for Various Roles in the Industry

To begin with, it’s important to understand that your resume should be customized to fit the particular role or roles you’re applying for. For example, if you’re seeking a front desk position, your resume may look quite different than if you’re seeking a restaurant manager position.

With that said, here are a few sample resumes for popular roles within the hotel and hospitality industry:

Front Desk Clerk:  This sample resume highlights the applicant’s customer service and multitasking skills, as well as their ability to handle guest complaints and issues with grace and professionalism.

Housekeeper:  In this sample resume, the applicant emphasizes their attention to detail, organization, and ability to work efficiently and quickly.

Food and Beverage Manager:  With a focus on managing and motivating a team of restaurant staff, this sample resume showcases the applicant’s leadership and communication skills, as well as their knowledge of culinary trends and best practices.

Analysis of Key Features and Strengths

In examining these sample resumes, a few key features and strengths emerge:

Clear, concise language:  In every case, the resumes are written in straightforward, easy-to-understand language. This is critical in a fast-paced industry like hospitality, where hiring managers may be sifting through dozens (or even hundreds) of resumes.

Quantifiable achievements:  Employers want to see concrete examples of what you’ve accomplished in previous roles. This might include things like increasing customer satisfaction ratings, improving staff retention rates, or driving revenue growth.

Industry-specific language:  Whether you’re applying for a front desk role or a kitchen position, it’s important to be fluent in the language of the hospitality industry. This means using industry-specific jargon and buzzwords, as well as demonstrating your knowledge of industry trends and best practices.

Best Practices Applied

To create a standout hotel and hospitality industry resume, there are a few best practices you should keep in mind:

Tailor your resume to the role:  As mentioned earlier, your resume should be customized to fit the particular role you’re applying for. This means highlighting the skills and experiences that are most relevant to the job.

Use strong action verbs:  To make your resume stand out, use strong action verbs (e.g. managed, organized, created) to describe your achievements and responsibilities.

Quantify your achievements:  Whenever possible, use specific numbers and percentages to demonstrate your impact in previous roles.

Keep it brief and focused:  A hiring manager may only have a few seconds to scan your resume, so it’s important to keep it brief and focused. Aim for no more than two pages, and use bullet points to break up long paragraphs of text.

Crafting Your Own Hotel & Hospitality Resume

When it comes to crafting your own hotel and hospitality resume, there are several key steps you should follow to ensure that your resume stands out from the crowd. First and foremost, it’s important to tailor your resume to the specific job you’re applying for. This means customizing your resume to highlight your skills and experience in a way that aligns with the requirements of the job.

Step-by-Step Guide

• Start by identifying the key skills and experience required for the position you’re applying for. This may involve reviewing the job description and researching the company to get a better sense of what they’re looking for.
• Once you’ve identified the key skills and experience, make sure to highlight these in your resume. This could involve tweaking your bullet points or job descriptions to better emphasize your relevant experience.
• Be sure to use action verbs and specific examples of your accomplishments to demonstrate your value to potential employers.
• Consider including a summary or objective statement at the top of your resume to help grab the attention of hiring managers right away.

Customizing Your Resume for Specific Job Opportunities

When customizing your resume for specific job opportunities, it’s important to pay close attention to the job requirements and tailor your resume accordingly. This may involve adding or removing certain sections of your resume, or highlighting certain skills and experiences more prominently than others.

For example, if the job requires strong customer service skills, you may want to highlight any previous experience you have working directly with customers. Alternatively, if the job requires strong organizational skills, you may want to highlight any previous experience you have managing schedules or coordinating events.

Common Mistakes to Avoid

When crafting your hotel and hospitality resume, there are several common mistakes to avoid. Some of these include:

• Failing to tailor your resume to the specific job you’re applying for
• Using generic language or job titles that don’t accurately describe your experience
• Focusing too much on responsibilities rather than accomplishments
• Neglecting to proofread your resume for errors or typos

By following these tips and avoiding common mistakes, you can create a hotel and hospitality resume that stands out from the crowd and lands you your dream job in the industry.

Using the Resume to Ace Your Job Interview

The hotel and hospitality industry is highly competitive, and acing your job interview can give you the edge you need to land your dream job. One of the most important tools in your arsenal when preparing for an interview is your resume. Here are some tips on how to effectively use your resume to ace your job interview and common interview questions to prepare for in the hospitality industry.

Tips for Preparing for the Interview

Before you head to your interview, there are several things you should do to prepare yourself:

• Research the company and position : Get to know the company’s mission, values, and goals, and read up on the job description for the position you’re applying for.
• Practice your responses : Prepare responses for common interview questions (more on that below) and practice your responses with a friend or family member.
• Dress for success : Dress professionally and make sure you look polished and put-together.
• Bring copies of your resume : Bring several copies of your resume with you to the interview, so you can provide them if necessary.

Common Interview Questions in the Hospitality Industry

Every interview is different, but there are several common questions that tend to pop up in interviews for hospitality industry positions. Here are some examples:

• Tell me about your experience in the hospitality industry.
• What do you consider to be your greatest strengths and weaknesses?
• How do you handle difficult guests or situations?
• How do you ensure that each guest has a positive experience?
• What techniques do you use to upsell and increase revenue?

Prepare responses to these questions ahead of time, and be ready to provide specific examples from your experience.

How to Effectively Use Your Resume in the Interview

Your resume is an important tool during the interview process. Here are some tips on how to use it effectively:

• Highlight your most relevant experience : Make sure the experience listed on your resume is tailored to the position you’re applying for.
• Provide specific examples : Use your resume to provide specific examples of your experience to back up your responses during the interview.
• Be ready to explain any gaps or discrepancies : If there are any gaps or discrepancies in your employment history, be ready to explain them during the interview.
• Bring extra copies : Bring several copies of your resume with you to the interview, in case the interviewer doesn’t have a copy on hand.

Preparing for a job interview in the hospitality industry can be daunting, but with the right preparation and using your resume effectively, you can ace the interview and land your dream job.

Getting Noticed: Tips for Landing Your Dream Job

Finding your dream job in the Hotel and Hospitality industry can be challenging, but with the right approach, you can stand out amongst the competition. In this section, we will discuss four essential tips to help you get noticed and land your dream job:

How to Network in the Hospitality Industry

Networking is an essential aspect of the hospitality industry, and it can be the key to landing your dream job. Networking allows you to connect with individuals in your industry who can provide insight, advice, and even job opportunities. Attend industry events, join online communities, and reach out to professionals in your desired field. Be sure to introduce yourself, ask questions, and make connections that will help you stand out.

Building a Winning Online Profile

In today’s digital age, having an outstanding online presence is a must. Building a winning online profile means creating a cohesive personal brand that showcases your expertise, experience, and personality. Start by creating a professional LinkedIn profile, and ensure your resume is up-to-date. Be careful with your social media presence, and use it to your advantage by sharing interesting and relevant industry news and insights.

How to Stand Out as a Candidate

To stand out as a candidate, you must be able to articulate your unique value proposition. This is the combination of your skills, experience, and personal attributes that make you a perfect fit for the job. Use keywords that are relevant to the position you are applying for in your resume and cover letter. Demonstrate the value you can bring to the position by including statistics and other metrics that showcase your accomplishments.

Follow-Up Strategies

After submitting your application, it’s essential to follow-up. Following up shows your interest in the position and can help you stand out amongst the competition. Send an email to the hiring manager thanking them for their time and expressing your continued interest in the role. If you don’t get a response, reach out again in a week or two. Remember to be persistent without seeming overly aggressive.

Getting noticed in the Hotel and Hospitality industry requires a combination of networking, a winning online profile, standing out as a candidate, and effective follow-up strategies. Utilize these tips to maximize your chances of landing your dream job in this exciting and fast-paced industry.

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• • Managed a team to accurately process 300+ patient meal orders daily, ensuring adherence to dietary needs and hospital nutrition standards.
• • Devised a training program that increased staff compliance with safety and sanitation regulations by 40%, greatly improving patient safety.
• • Led the implementation of a new IT system for meal tracking that reduced errors in patient meal delivery by 25%.
• • Optimized the floor stock process, which resulted in a 15% decrease in waste while maintaining ready availability of essential nourishments.
• • Successfully coordinated with dietitians and nutrition technicians to monitor and adjust meal plans for 100+ patients on restricted diets each week.
• • Received commendation for exceptional patient service and resolving 98% of dietary concerns on initial patient or nursing staff contact.
• • Provided high-quality dietary services to 200+ patients daily, ensuring accurate adherence to individual meal plans.
• • Instituted a patient feedback system that led to a 30% increase in patient satisfaction scores related to meal quality and selection.
• • Collaborated with IT staff to streamline data entry systems, reducing average meal order processing time by 15%.
• • Conducted regular reviews of patient listings to verify accurate diet information, identifying and correcting 100+ errors quarterly.
• • Assisted in reducing cross-contamination incidents by suggesting improvements in the nourishment room setup.
• • Handled 80+ customer interactions per day, providing informed responses to inquiries about amenities and services.
• • Implemented up-selling strategies that increased average revenue by $5K per month.
• • Received Customer Service Star Award twice for consistently receiving 'Excellent' ratings on post-visit surveys.
• • Worked with kitchen staff to accommodate special dietary requests for events, boosting customer satisfaction by 20%.

5 Hospitality Resume Examples & Guide for 2024

Hospitality focuses on creating memorable experiences for guests while ensuring their comfort and satisfaction. When crafting your resume, highlight your ability to manage guest relations, coordinate events, and handle customer inquiries effectively. It's crucial to emphasize your skills in communication, problem-solving, and teamwork. Additionally, mentioning achievements like improving guest satisfaction scores and successfully managing high-pressure situations will demonstrate your contributions to previous roles.

All resume examples in this guide

Traditional

Resume Guide

Resume Format Tips

Resume Experience

Skills on Resume

Education & Certifications

Resume Summary Tips

Additional Resume Sections

Key Takeaways

One resume challenge you may face in the hospitality industry is effectively communicating your diverse skill set and customer service experience on a single page. Our guide is designed to help you streamline this process, ensuring that your resume showcases your abilities concisely and persuasively to potential employers.

• Hospitality resume samples that got people hired at top companies.
• How to perfect the look-and-feel of your resume layout.
• How to showcase your achievements and skills through various resume sections.
• How you could hint to recruiters why your resume is the ideal profile for the job.

If the hospitality resume isn't the right one for you, take a look at other related guides we have:

• McDonalds Resume Example
• Bar Manager Resume Example
• Fast Food Resume Example
• Baker Resume Example
• Restaurant General Manager Resume Example
• Head Bartender Resume Example
• Restaurant Server Resume Example
• Kitchen Manager Resume Example
• Fine Dining Server Resume Example
• Food Service Manager Resume Example

Is there a correct way to format your hospitality resume?

This is a tricky question. While skimming over your resume, recruiters will be looking at your experience and the message your profile conveys. That's why your resume format needs to be clear and concise, serving to supplement and organize your experience. Professional best practices point that the best hospitality resumes:

• Follow the reverse chronological order, where the most recent experience items are presented first . This is to keep your expertise succinct and to show recruiters your career growth over the years;
• Have a clearly defined header that includes all relevant contact information and a portfolio or a LinkedIn link. In some countries, it is acceptable to include a professional photo , so that your application is more memorable;
• Feature the most important hospitality resume sections towards the top, e.g. summary, skills, and experience. That way, recruiters can immediately find information that is relevant to the role;
• Take up no more than two pages - and two pages are the exception for more experienced professionals. Keep your expertise to the point and use your hospitality resume real estate wisely .
• Selecting modern, yet simple fonts, e.g. Rubik, Lato, etc., would help your application stand out;
• Many candidates stick with the tried-and-tested Arial or Times New Roman, but you'd want your hospitality resume to be a bit more unique;
• The ATS can read all serif and sans-serif fonts, so you should avoid fancy, formal script (or cursive) fonts.

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The more time and effort you've put into obtaining the relevant certificate, the closer to the top it should be listed. This is especially important for more senior roles and if the company you're applying for is more forward-facing.

Ensure your hospitality resume stands out with these mandatory sections:

• Header - the section recruiters look to find your contact details, portfolio, and potentially, your current role
• Summary or objective - where your achievements could meet your career goals
• Experience - showcasing you have the technical (and personal) know-how for the role
• Skills - further highlighting capabilities that matter most to the hospitality advert and your application
• Certifications/Education - staying up-to-date with industry trends

What recruiters want to see on your resume:

• Exceptional customer service skills and experience
• Proven ability to handle and resolve guest complaints effectively
• Experience with hospitality management software and reservation systems
• Flexibility in schedule, including availability for nights, weekends, and holidays
• Demonstrable skills in upselling hotel services and amenities

Writing your hospitality resume experience

Within the body of your hospitality resume is perhaps one of the most important sections - the resume experience one. Here are five quick tips on how to curate your hospitality professional experience:

• Include your expertise that aligns to the job requirements;
• Always ensure that you qualify your achievements by including a skill, what you did, and the results your responsibility led to;
• When writing each experience bullet, ensure you're using active language;
• If you can include a personal skill you've grown, thanks to your experience, this would help you stand out;
• Be specific about your professional experience - it's not enough that you can "communicate", but rather what's your communication track record?

Wondering how other professionals in the industry are presenting their job-winning hospitality resumes? Check out how these hospitality professionals put some of our best practices into action:

• Directed a team of 25 staff members at an upscale restaurant in Downtown Chicago, resulting in an increase in customer satisfaction by 30% as measured by online reviews and surveys.
• Pioneered a farm-to-table initiative with local suppliers that reduced food costs by 20% while enhancing menu quality and freshness.
• Implemented a wine pairings program that boosted evening sales by 15%, attracting a more affluent clientele and expanding the restaurant's market position.
• Managed operations for a chain of boutique hotels resulting in a year-on-year revenue growth of 18% through strategic marketing and customer loyalty programs.
• Led the technology upgrade project that included the rollout of a new property management system, enhancing reservation efficiency and guest experience.
• Spearheaded a staff development program that decreased turnover rate by 25% and fostered a positive work culture.
• Addressed and resolved an average of 30 guest concerns per day, maintaining a 95% satisfaction rate across service touchpoints.
• Collaborated with the housekeeping and maintenance teams to improve room readiness time by 20%, enhancing guest check-in experience.
• Curated bespoke experiences for VIP guests, resulting in a 40% repeat visitation rate and numerous positive high-profile reviews.
• Designed and executed a seasonal menu revamp across all outlets in the resort, attracting media attention and a 12% uptick in dining revenue.
• Trained and developed a kitchen brigade of 50 chefs, which led to the winning of a prestigious industry award for culinary excellence.
• Launched a sustainability program to incorporate organic, locally-sourced produce, cutting down on waste by 30% and ingratiating the brand with environmentally-conscious consumers.
• Oversaw the day-to-day operations of a 300-room hotel, achieving a year-over-year average occupancy rate of 85% which outperformed regional benchmarks.
• Initiated a partnership with ride-sharing services to provide seamless transportation for guests, improving guest satisfaction ratings regarding convenience.
• Negotiated vendor contracts which resulted in a 10% reduction in operating costs while maintaining quality standards for guest amenities.
• Orchestrated over 200 high-profile corporate events and weddings with up to 500 attendees, consistently achieving guest satisfaction scores above 90%.
• Implemented a digital event management system that streamlined the planning process, reducing setup times by 25% and labor costs by 15%.
• Developed strong relationships with vendors and event planners, which expanded the client base by 50% through referrals and repeat business.
• Provided elite concierge services for a high-end clientele, enhancing customer loyalty through personalized attention and bespoke service offerings.
• Masterminded a local attractions partnership program that delivered unique guest experiences and increased in-house service revenue by 22%.
• Coordinated personal shopping and exclusive event access for guests which improved overall guest satisfaction and positioned the hotel as a premier luxury destination.
• Managed a team of 15 front desk employees, ensuring optimal staffing and training leading to a decrease in guest check-in time by an average of 5 minutes per guest.
• Collaborated with the IT department to implement a mobile check-in solution, improving guest convenience and reducing front desk queues during peak hours.
• Analyzed customer feedback to make data-driven decisions that enhanced the front office operations, reflected by a consistent increase in positive guest feedback annually.

Quantifying impact on your resume

• Mention the number of guests you have served on average per shift to demonstrate your ability to handle high-volume service environments.
• Include the percentage increase of customer satisfaction rates during your tenure to showcase your contribution to enhanced guest experience.
• Quantify the revenue growth you contributed to by up-selling or cross-selling amenities and services during customer interactions.
• Highlight the number of staff you've trained or supervised to show leadership and teamwork capabilities.
• Specify the amount of time you've reduced in check-in and check-out processes through efficiency improvements.
• List the size of events or conferences you've coordinated to underline your organizational skills and attention to detail.
• State the percentage by which you've increased repeat customer rates, indicating your role in customer retention and loyalty building.
• Detail the cost savings you achieved through effective inventory management or negotiation with vendors.

Action verbs for your hospitality resume

No relevant experience - what to feature instead

Suppose you're new to the job market or considering a switch in industry or niche. In such cases, it's common to have limited standard professional experience . However, this isn't a cause for concern. You can still craft an impressive hospitality resume by emphasizing other sections, showing why you're a great fit for the role:

• Emphasize your educational background and extracurricular activities to demonstrate your industry knowledge;
• Replace the typical experience section with internships or temporary jobs where you've gained relevant skills and expertise;
• Highlight your unique skill set, encompassing both technological and personal abilities;
• Showcase transferable skills acquired throughout your life and work experiences so far.

Recommended reads:

• Should I Put In An Incomplete Degree On A Resume?
• How to List Continuing Education on Your Resume

List your educational qualifications and certifications in reverse chronological order.

Hospitality skills and achievements section: must-have hard and soft skills

A key principle for your Hospitality resume is to prominently feature your hard skills, or the technologies you excel in , within the skills section. Aim to list several hard skills that are in line with the job's requirements.

When it comes to soft skills, like interpersonal communication abilities and talents , they're trickier to quantify.

Claiming to be a good communicator is one thing, but how can you substantiate this claim?

Consider creating a dedicated "Strengths" or "Achievements" section. Here, you can describe how specific soft skills (such as leadership, negotiation, problem-solving) have led to concrete achievements.

Your Hospitality resume should reflect a balanced combination of both hard and soft skills, just as job requirements often do.

Top skills for your Hospitality resume:

Point of Sale (POS) Systems

Property Management Systems (PMS)

Reservation Management Software

Customer Relationship Management (CRM) Tools

Food and Beverage Management Systems

Inventory Management Software

Online Booking Platforms

Event Management Software

Accounting Software

Social Media Management Tools

Communication

Customer Service

Problem Solving

Adaptability

Time Management

Attention to Detail

Conflict Resolution

Cultural Awareness

If the certificate you've obtained is especially vital for the industry or company, include it as part of your name within the resume headline.

Discover the perfect certification and education to list on your hospitality resume

Value the insights your resume education section offers. It can shed light on various proficiencies and experiences tailored for the job.

• Add only college or university degrees, stating the institution and duration.
• If you're nearing the end of your degree, note your graduation date.
• Weigh the pros and cons of including unrelated degrees - it might not be your best choice with so little space on your resume.
• Talk about your educational achievements if they amplify your relevant experience.

There are so many certificates you can list on your resume .

Just which ones should make the cut?

• List your prominent higher education degree in a separate box, alongside the name of the institute you've obtained it from and your graduation dates
• Curate only relevant certificates that support your expertise, hard skills, and soft skills
• Certificates that are more niche (and rare) within the industry could be listed closer to the top. Also, this space could be dedicated to more recent certifications you've attained
• Add a description to your certificates or education, only if you deem this could further enhance your chances of showcasing your unique skill set

When listing your certificates, remember that it isn't a case of "the more, the merrier", but rather "the more applicable they are to the industry, the better".

Recruiters have hinted that these are some of the most in-demand certificates for hospitality roles across the industry:

The top 5 certifications for your hospitality resume:

• Certified Hospitality Supervisor (CHS) - American Hotel & Lodging Educational Institute
• Certified Hotel Administrator (CHA) - American Hotel & Lodging Educational Institute
• Certified Food and Beverage Executive (CFBE) - American Hotel & Lodging Educational Institute
• Certified Hospitality Revenue Manager (CHRM) - American Hotel & Lodging Educational Institute
• Certified Guest Service Professional (CGSP) - American Hotel & Lodging Educational Institute

List all your relevant higher education degrees within your resume in reverse chronological order (starting with the latest). There are cases when your PhD in a particular field could help you stand apart from other candidates.

• How to List a Major & Minor on Your Resume (with Examples)
• When Should You Include Your High School on Your Resume?

Deciding between a resume summary or objective for your hospitality role

Understanding the distinction between a resume summary and an objective is crucial for your hospitality resume.

A resume summary, typically three to five sentences long, offers a concise overview of your career . This is the place to showcase your most pertinent experience, key accomplishments, and skills. It's particularly well-suited for those with professional experience relevant to the job requirements.

In contrast, a resume objective focuses on how you can add value to potential employers. It addresses why they should hire you and outlines your career expectations and learning goals. Therefore, it's ideal for candidates with less experience.

In the following section of our guide, explore how resume summaries and objectives differ through some exemplary industry-specific examples.

Resume summaries for a hospitality job

• Dynamic hospitality professional with over ten years of experience managing upscale boutique hotels. Adept at orchestrating premium guest experiences and driving operational efficiencies. Successfully increased year-over-year revenue by 25% at the prestigious Sunset Inn & Suites, showcasing a talent for leadership and a deep understanding of the luxury market dynamics.
• Veteran restaurant manager possessing a stellar 15-year track record in bustling New York City dining establishments. Expertise lies in team leadership, inventory control, and guest relations resulting in a 30% surge in diner retention. Spearheaded a major menu overhaul that boosted sales and garnered critical acclaim in local food circles.
• Seasoned IT specialist eager to transfer a decade of experience managing complex projects and technical teams into a new career in hotel operations. Proven ability to optimize processes and technology implementation to enhance efficiency. Spearheaded the deployment of an enterprise-wide software upgrade, improving productivity levels by 40% for a major tech corporation.
• Dedicated educator with over eight years of experience in curriculum development and student engagement, seeking to bring transferable skills to the hospitality industry. Exceptional at creating positive environments and implementing strategic planning, with a track record of increasing student performance metrics by 20% over four academic years.
• As an ambitious new entrant to the hospitality industry, my objective is to apply my vibrant customer service ethic and passion for creating memorable experiences to exceed guest expectations. Eager to leverage skills gained from volunteer positions and extracurricular leadership roles to make a significant impact in a challenging and rewarding hospitality setting.
• Motivated professional with strong interpersonal skills and a passion for travel and culture, aiming to embark on a hospitality career. Skilled in communication and organization, and looking forward to bringing my enthusiasm for creating outstanding guest experiences while developing my expertise and contributing to an establishment's success.

Additional valuable hospitality resume sections to stand out

When assessing candidate applications, recruiters are often on the lookout for elements that go beyond meeting standard requirements and technical expertise.

This is where extra sections could play a key role in showcasing your unique skill set and personality.

Make sure to include sections dedicated to:

• How you spend your free time, outside of work. The interests resume section also goes to show your personality and transferrable skills; and may also serve to fill in gaps in your experience;
• Most innovative work. The projects resume section brings focus to what you're most proud of within the field;
• How you're able to overcome language barriers. The language resume section is always nice to have, especially if communication would be a big part of your future role;
• Industry-wide recognitions. Remember that the awards resume section should highlight your most noteworthy accolades and prizes.

Key takeaways

We trust that this Enhancv guide has been informative and useful. To summarize the essential points:

• Opt for a simple and readable format, focusing more on your hospitality achievements rather than just duties;
• Emphasize your accomplishments in the hospitality experience section over mere responsibilities;
• If lacking relevant experience, utilize various resume sections like education and volunteering to demonstrate your suitable skill set;
• Never overlook the significance of pertinent higher education, training, and certifications;
• Incorporate diverse sections in your resume to highlight not just your skills expertise but also your personality.

Looking to build your own Hospitality resume?

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• Hospitality Resume: Example, Template & Writing Guide for 2024
• Resume writing /

Are you looking for some tips to make sure your hospitality resume is one that a hiring manager pays attention to? Whether you want a front desk job or prefer to work in management, your job application needs to be perfect. The resume should also be among the best of the best. The good news is that this process may be easier than you expected.

Hiring managers give you clues about what they want when you read the job description. They want to see if you have the listed skills and experience to be capable of the job. Your resume should focus on these things since those reading it will be. Remove all the extra information and include only the sections that matter.

Knowing what information to include and how to format it can give you an advantage over others who want the same position. A fantastic hospitality resume shows that you can handle whatever the job throws at you and make the company more successful in the process. It doesn’t matter what the position is. This is what you need to show you can do.

Don’t worry if you’re not sure about where to start. This guide is designed to give you all the information you could need throughout the process. We’ll walk through every part of the hospitality resume, from what to include, where to place it, and how to word things to ensure you send in your best resume. But before you start crafting your own professional document, you should take a look at someone else’s.

Hospitality Resume Examples

You need to craft a resume that gets you in the interview room, and there is no better way than with the aid of a hotel resume sample. Hotel resume samples give you insight into what hiring managers are looking for. Looking at samples lets, you see why certain things work so you can craft your own document that is sure to be noticed.

While we move through this guide, you’ll see hospitality resume samples for every section of the document. A PDF resume is also available so you can take a look at the precise details as you get to new sections of the guide. Having inspiration from hotel resume examples shows you how to get creative while proving all the required information for a recruiter or hiring manager.

Below you’ll find the first of our sample hospitality resumes for a hotel or restaurant job. All the most common sections are included, along with the needed information within them. As you move through the guide, we’ll share additional samples for specific sections. We’ll also give out information, tips, and formatting options that will ensure your hospitality resume looks excellent.

Peruse the image below, download the resume, and then keep reading to learn how to make your own resume. We’ll make sure you have all the information you need to build a hospitality resume you can be proud of. Then all you need to do is tweak it to some degree when you apply for additional jobs. Your dream job could be yours sooner than you think.

Download This Resume Example - Hospitality

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How to Write a Good Hospitality Industry Resume in 2024: Full Guide to Resumes for Hospitality Jobs

When you are building a resume for the hospitality industry, there are several pieces of information to include. As you start to build the resume, make sure you have the job description handy. Reading it over again is a good place to start when making your resume for a hotel management job. Look for what the company wants, and make sure you include those things in your resume.

As you craft a resume for hospitality management, keep in mind that most companies use an applicant tracking system. This is a type of software that analyzes your resume for keywords, like skills and experience. If you don’t include enough of what the hiring manager wants, your entire resume may never be seen by a person.

Make sure to use keywords from the job description as you make your hospitality resume summary. However, make sure these keywords are used in the right areas. They need to make sense and offer value to a potential employer. After all, if you do well, a human will read the hospitality resume once the applicant tracking system is done.

Throughout this guide, we’ll walk you through each of the sections in a hospitality resume. You’ll learn about contact information, resume objectives, work experience, education, skills, and references. As you continue reading, we’ll share how to create each of these sections until you have a resume that is ready to be seen by the person doing the hiring.

Section #1: Contact Information

Before you get into your education and experience, you need to be sure that recruiters have a method of contacting you. There’s no point in sending in a resume, even a perfect one if it doesn’t provide information about you and how to get in touch with you. Think of the contact information section as a way to introduce yourself. You’re sharing your name and other information before delving into how you can be of use in a certain position at a company.

Contact Information Example

A professional resume doesn’t need a lot of information in this section, as you can see above. A name, address, and two ways to contact you are more than enough. This isn’t the time to get into your experience or skills. You’ll write about that soon enough. Instead, you want a simple block or section on the hospitality resume that shows who you are. The image above shows you one method to do so.

Beyond the basic information, some choose to include other details. For instance, some positions might ask for a link to your LinkedIn profile. This isn’t required. There’s no need to add more information than you see above unless it is requested by the employer.

How to Format This Section

Job seekers should include their information in easy-to-read fonts. Start with your name, which can be bold and larger than the rest of the information. Follow up with your full address – or add your state and city or country and city, so the employer has that information. Next, include two or more methods to get in contact with you. These are the basic details that need to be conveyed.

Make sure to go with a professional, traditional font for the resume as a whole. It’s especially important that it is very legible. Don’t go crazy with lots of colors since that can make things harder to read. Simple and aesthetically pleasing are the two goals you should have as you work through the contact section and beyond.

Section #2: Resume Objective

Now you can focus on the hospitality resume objective, which lets you show off what you are capable of. Here you can talk about your stellar customer service, successes as a manager, or whatever else you find yourself proud of. This is a short section where you show off your most impressive achievements. Just make sure that those accomplishments relate to the position that you’d like to have.

Resume Objective Example for a Resume for Hotel Job with No Experience

Resume writing varies depending on whether you have experience or not. For someone who has no experience in the industry (or at all), you’ll need to share why you’re a great candidate despite that. You may want to focus on education and any experiences you have had that are similar to the sort of work you want to do. The image above gives you an idea of what the objective section might look like.

Resume Objective for a Hospitality Management Resume

For those who are no longer at a hotel front desk and instead a hotel or restaurant manager, your objective should show what you have achieved. Talk about the experience, skills, and successes you’ve brought to past companies. Most of you won’t have a challenge finding something to say. What can be challenging is choosing what to focus on. Go with the largest accomplishments you have.

To create the best resume for a hospitality position, focus on the accomplishments and skills that pertain to the potential new position. If you have skills listed in the job description, put your focus on that. When it comes to formatting, it’s easier to keep it simple. However, there is one major thing to be aware of. A resume objective should be very concise and simple to read. Make sure yours is no more than four sentences long.

Section #3: Professional Work Experience

The number of years of experience you have is only the start of why the professional work experience section is so important. It gives an idea of how you’ve done with teamwork, what skills you might have learned, and what experiences you have encountered in the hospitality world. You got a hiring manager hooked to read this section, and now you can go into much more detail.

For those with plenty of experience, you can pick and choose which positions to list in the past. If you are new to the job industry, you may need to include positions that aren’t in the same industry. There’s nothing wrong with that, but you want to word things to show you have the needed skills to do the job well.

Professional Work Experience Example

Above, you can see an example experience section for a hospitality professional. This should outline the past experience you have in hospitality. For those without experience, you should include any other jobs you’ve had and how they might overlap with your new responsibilities. This sample can give you an idea of things you might want to add based on your past experience.

The resume format for an experience section is a bit more in-depth than the sections we’ve gone over to this point. We’ll be sharing the format to use for a reverse chronological resume. However, those without experience might find a functional resume is best. The basic idea is to have a header with the job title, company, and when you worked there.

Below that, you have a blank area for sharing what you are capable of. The method used in the sample resume is to utilize bullet points to leave achievements and job duties under every employment header. You can also choose to have a blurb before the bullets if you prefer. After you finish your current or most recent job, move backward to the last one before that.

Section #4: Education

For a hospitality resume, customer service skills can often trump education. Many of these positions require nothing more than a high school diploma. However, that doesn’t mean you shouldn’t showcase your education if you have certifications or one or more degrees. No matter what level of education you have, here is where you can pull it out and make sure you show off all your abilities, knowledge, and skills.

Work experience might have more pull, but education is often important too. Check the specific requirements for the position, and then list your degrees or diplomas. For those with some experience, that might be all you need. Entry-level employees can add some additional information to fill out the resume.

Education Example

This example education section is short and sweet. Yours might be similar, or you might have additional information to include. You can easily see what the applicant has achieved as far as education. Your own section might be larger if you’ve pursued higher education or completed certificates related to the position. The same reverse chronological system used in the work experience will be just fine here.

The format for this section is similar to the last section we worked on. Use a header to explain where you got a degree, what degree it was, and when it was completed. Other information only needs to be included if you wish for it to be. If you have some extra space on the resume, add information about challenging classes you took, your GPA, or other achievements that make you stand out. If you have certifications, add them here in the order they were acquired.

Section #5: Skills

Now we come to skills for a hospitality resume. The skills section is where you talk about the things you are capable of. However, you don’t want to put down just anything. Your hospitality skills for a resume should focus on keywords from the job description whenever possible. Everything from conflict resolution to communication skills can be a good choice for this section.

Remember that even those who haven’t done hospitality jobs in the past can have hospitality resume skills to add. Other jobs, volunteer experiences, or life activities may have given you hotel skills for a resume. Those who are new to the industry may need to be creative when adding skills. However, unique skills can also be useful in some cases.

Skills Example

What skills are best for a hospitality resume? You can see a variety of them in the image above. A few good choices include both hard and soft skills. Problem-solving, guest services experience, customer satisfaction abilities, interpersonal skills, and computer skills are all good choices. However, it does depend on the job and what is listed in the description.

For example, if the job description mentions wanting someone bilingual for the position, make sure you show off your proficiency in Spanish or Mandarin.

Most of the time, a bullet point or list format is the best option for a hospitality resume skills section. As a hospitality worker, you can choose to have the skills on the sidebar or leave them at the bottom of the resume. The sidebar tends to be good if you don’t want to go to a second page, and your skills would do that. Those with less experience can add to the bottom to make the resume longer.

Section #6: References

References are professional or personal contacts who can give an employer information about your work ethic, experience, and character. These are listed on a front desk clerk resume as a way to show that the information you provided is credible and supported by other people who you know from past experiences.

While many managers will not contact all your references, there’s a chance they will. This is why it’s essential to consider who you add. You want to select people who have promised to aid in your job search. It’s not a good idea to add people who haven’t agreed to speak on your behalf. You never know what information they might give out.

References Examples

A great resume example of references can be seen above. You can see that there are three references. It’s up to you whether you want to add more. Most managers will expect to see about three to five references, although they may not all be contacted. It’s good to have some references from a past job, but references from professors and people who know you in the community also work.

When choosing references, make sure they are available to talk about you right now. You want to be sure that those who receive correspondence about you take time to reply to the email or take the phone call to sing your praises.

Whether you’re listing concierge staff or managers as references, it’s recommended to include two ways to contact them. Most of the time, a phone number and an email address should be used. However, if the individual prefers another method of contact, defer to their needs. Keep this information somewhere easy to access for future employers.

On the resume itself, it’s best not to disclose all of this information. Personal contact information shouldn’t be given out to just anyone. If the wrong person downloads your resume, they could contact your references. Instead, add the person’s name, where they work, and list “available on request” for the contact information. Interested managers will reach out to you for more information.

Related Resume Templates

The easiest method to create a resume is through a hospitality resume template. However, the excellent thing about templates is that you can adapt them to your needs. We offer a variety of templates that you can make your own to apply for a fantastic hospitality job in a restaurant, hotel, or another location.

Feel free to browse all our resume templates or check out the ones below. You’re sure to find one that meets your unique needs:

·  Receptionist Resume

·  Restaurant Server Resume

·  Restaurant Manager Resume

·  Customer Service Resume

·  Cashier Resume

After selecting the hospitality resume template you like most, fill in your details. Take time to read over everything for typos and grammar issues. Tweak it to include keywords from the job description. At that point, you’ll be ready to send in your application and have a better chance of being hired.

Final Points on Writing Successful Hospitality Resumes

There are several things that can make your hospitality resume stand out when a hiring manager sees it. Make sure you show your experience and accomplishments. This marks you as a potential asset to the team. Add in some skills so you can show what makes you unique and worth bringing on as a worker. Finally, adapt each resume to the job description, so you have a better chance of getting an interview.

Don’t forget that the hospitality resume is only one document you need to land a great job. You’ll also want to create an amazing cover letter and send in thank you notes if you make it farther into the process. Good luck!

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Hospitality Resume Examples & Writing Guide for 2024

Embarking on a path to a career in the dynamic hospitality scene? A solid hospitality resume is your golden ticket. In this guide, we serve up key ingredients needed to brew an application that stands head and shoulders above the rest.

Featuring invaluable tips, practical examples, and sample resumes, we'll help you carve a resume that not only charts your professional journey but also highlights your inner people-person skills.

So, ready to cook up a storm with your resume? Keep reading to learn the following steps: 

• Choose the correct format for a hospitality resume
• Write a compelling resume summary that grabs the attention of hospitality employers
• List skills that are specific to the hospitality industry
• Optimize your work experience section to showcase your hospitality strengths
• Properly include your educational credentials in hospitality
• Find useful job search resources for hospitality professionals

1. Choose the correct format for a hospitality resume  

The first step to creating an effective hospitality resume that will win the job of your dreams is to choose the best format for your experience level.

Ideally, you should employ the reverse-chronological format – a resume format that prioritizes work experience above all else. With this resume, the work experience section becomes the crown jewel of the document, forming the largest and most central part of the resume. 

However, the RC resume is less than ideal for candidates seeking entry-level positions who do not have an extensive background in hospitality.

In this case, there are two alternative formats to consider

• Functional resume : The functional resume is designed for applicants who are recent graduates and lack relevant work history. Rather than focusing on work experience, this resume focuses on education, skills, and unpaid experience.
• Hybrid resume : The hybrid resume combines elements of both functional and reverse-chronological resumes.

Focus is split relatively evenly between all sections, making it easier for applicants who are changing career paths or working around gaps in their work histories to create a compelling resume. 

2. Write a compelling summary that grabs the attention of hospitality employers

Your resume summary resides at the top of the document, serving as an introductory statement to help the employer get to know you right off the bat. In this summary, you should strive to include your most essential responsibilities and skills, as well as any notable accomplishments from previous jobs.

To illustrate how to write a strong resume summary, check out this set of examples

Incorrect hospitality resume summary example.

Experienced hospitality worker with a history working in hotels. Helped the hotel to earn a major local award in 2021 thanks to my exceptional service and management skills. 

What's wrong with this example? In this example, the applicant comes off a bit cocky, while also failing to provide greater context or specific details to back up their claims. To correct this, the language should be adjusted to be more professional and the applicant should include exact details surrounding the award they helped a hotel earn. 

Corrected hospitality resume summary example

Passionate Hospitality Professional with experience in tourism, valet management, and front desk management. Previously worked as a front desk manager at a 4-star hotel, playing a major role in the hotel earning the title of 2021’s Best Local Boutique Hotel in Savannah.

Why is this better? In this corrected example, the applicant still gives off an air of confidence but backs up this confidence with specific skills and context. Additionally, they provide the name of the award they helped their previous employer earn, as well as signifying the hotel’s importance by including “4-Star."

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3. list skills that are specific to the hospitality industry.

When writing your hospitality resume, it is important to include both soft and hard skills .

Soft skills are your interpersonal, people skills. These abilities are highly important and valued within hospitality, as most of the positions deal with working directly with customers. However, including hard skills can be equally important to employers.

Hard skills are your technical skills and abilities that showcase your competence within a hospitality position. These skills are often learned through education or training. 

Best hard skills to include in a hospitality resume

• Basic Computer Skills
• Vendor Relations
• Event Planning
• Hospitality Industry Knowledge (Current trends, regulations, etc.) 
• Scheduling and Bookkeeping
• Front Desk Management 
• Sales and Upselling
• POS Systems
• Bilingualism
• Social Media Marketing and Networking

Effective soft skills to put on your hospitality resume

• Attention to Detail
• Active Listening
• Conflict-Resolution and Problem-Solving
• Verbal Communication
• Telecommunication
• Multi-Tasking
• Flexibility and Adaptability 
• Negotiation

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4. Optimize your work experience section to showcase your hospitality strengths

When it comes to creating a hospitality resume, including a dedicated " Work Experience " section is absolutely crucial. This section serves as a golden opportunity to highlight your hands-on experience in the industry and demonstrate your ability to excel in various hospitality roles.

Whether you've worked as a server, front desk agent, or event coordinator, this section allows you to showcase your practical skills, customer service prowess, and adaptability.

Here is an example of a work experience entry from a hospitality resume

Lead Tourism Guide | Dane County Chamber of Commerce

Madison, WI | January 2017 to November 2020

• Assisted guests in contacting and coordinating reservations at local hotels and vacation rentals.
• Provided in-depth knowledge of local sightseeing and landmarks to guests both in-person and over the phone. 
• Operated a POS system and cash register, carrying out financial transactions for guests and vendors with 100% accuracy . 

5. Properly include your educational credentials in hospitality

When listing your education on a hospitality resume, you should always list your highest level of education, as well as the school or institutions you graduated from. 

Along with properly listing your education , it is also beneficial to list any relevant hospitality certifications you have earned.

We highly recommend seeking out certifications in the hospitality industry, as completing certification programs helps you to gain a much more competitive edge against other applicants. 

Here is an example of a well-crafted education section on a hospitality resume

B.A. in Hospitality Management | Duke University  

• Major: Hospitality Management and Business Administration
• Graduated: 2017

Certifications  

• Certified Hotel Administrator (CHA) | American Hotel and Lodging Educational Institute 
• Certified Hospitality Supervisor | American Hotel and Lodging Educational Institute 

6. Essential job search resources for hospitality professionals

Stepping into the bustling world of the hospitality industry, it's vital to have the right resources on hand to secure your next great role. Here's a curated list of top job search tools tailored specifically for those cooking up a career in hospitality:

• Hospitality job boards:  Harness the power of hospitality-focused job boards like Hcareers , Hospitality Online , and Caterer.com to uncover a buffet of job opportunities suited to your unique skills and experience.
• Professional networking sites:   LinkedIn should be your go-to for establishing connections and seeking job vacancies, but remember to also explore industry-specific networking sites like Hosco .
• Hospitality associations:  Membership in associations like the American Hotel & Lodging Association can put you in touch with excellent networking opportunities, career development initiatives, and potential job leads.
• Hospitality trade shows and conferences:  These events offer you a chance to network, stay on top of industry trends, and sometimes even find job openings. Events like the International Hotel Investment Forum can be invaluable.
• Online learning platforms:  Websites like Coursera , Lynda , and Khan Academy offer many hospitality-related courses that can boost your knowledge and resume.

Armed with these resources, embark on your mission to find the perfect hospitality role that season your career just right.

Hospitality Resume FAQ

What specific skills should i highlight in my hospitality resume.

Empathy, customer service, communication, ability to work in a team, and problem-solving skills are all key in the hospitality industry. Don't forget to highlight specific technical skills such as proficiency in a foreign language or familiarity with hospitality software.

Should I include volunteer experience in my hospitality resume?

Absolutely, especially if it's relevant. For example, volunteering at a local food bank demonstrates customer service and teamwork skills, both of which are valuable in hospitality.

I've only worked in one hospitality role. How can I make my resume stand out?

Focus on the responsibilities you had and the results you achieved. Did you receive positive customer feedback? Improve a process? These accomplishments make you stand out.

How can I show career progression in my hospitality resume?

Highlight promotions, increased responsibilities, or successful projects you have completed. This demonstrates your growth and value as an employee.

I'm switching from another industry. How can I make my past experience relevant to a hospitality role?

Identify transferrable skills from your past roles. Did your previous job require customer service, multitasking, or teamwork? These are relevant in hospitality.

Nikoleta Kuhejda

A journalist by trade, a writer by fate. Nikoleta went from writing for media outlets to exploring the world of content creation with Kickresume and helping people get closer to the job of their dreams. Her insights and career guides have been published by The Female Lead , College Recruiter , and ISIC, among others. When she’s not writing or (enthusiastically) pestering people with questions, you can find her traveling or sipping on a cup of coffee.

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How to create a perfect hospitality resume?

[ Click here to directly go to the complete academic resume sample ]

There is a plethora of roles that come under the umbrella of “hospitality”. These might pertain from waiter, host, bartender to concierge, chefs, managers.

The hospitality industry is very customer-driven industry. That is why your resume must portray a picture of an outgoing, friendly and accommodating person.

Someone willing to go out of their way to give their customers the best possible experience.

Being a dynamic industry, the hospitality sector always has new jobs coming up all the time. However, there is an even greater number of applicants trying to swoop them up.

Writing a modern and professional resume will expand your chances of getting the job. And this guide will show you exactly how to perfect your resume; both hospitality resume format and content.

• Greeted & checked in guests in 150+ hotel rooms with point of sale (POS) system leading to minimized wait time by 20%
• Organized stays by taking guest reservations over phone efficiently resulting in wait time reduction by 30%
• Ensured guest transportation leading to the hotel's rating across various internet platforms to raise to 5 star
• Trained & mentored 7 front desk clerks in POS terminals , guest services, and check-in
• Facilitated the hiring and screening of 15+ hospitality staff to fulfill the hiring needs of the hotel
• Received 96% positive guest ratings for hospitality according to the hotel's customer service rating app
• Awarded " Employee of the year " 2 years in a row across 10 outlets for splendid customer service & unfailing punctuality
• Deemed the most reliable employee for being available for graveyard shifts 98% of time among a staff of 11 doormen
• Maintained security/surveillance leading to reduced security breaches by 100%
• CGPA: 3.2/4
• Certification in Hospitality | University of California | Riverside, CA | Mar '17 – May ‘17
• Languages : English and Spanish

Here is a summary of our Hospitality Resume 2022 Guide:

• Use one-liner points instead of paragraphs and begin each point with a power verb.
• If you have over 3 years of work experience, write a hospitality resume summary otherwise go with a hospitality resume objective.
• Make use of the reverse chronological order across all sections in your hospitality management resume.

What’s more? This blog will make you proficient at writing your hospitality resume, that too without having to consult anywhere else.

Whether you are a beginner or an experienced professional, you will understand how to perfectly write a resume to target your ideal job.

By the end of this guide, you will learn:

• What is a hospital resume and why do you need it?
• How to format your resume to make it more recruiter-friendly?
• How to draft the perfect ATS-targeted hospitality resume professional experience?
• What are the hospital resume key sections?

This blog will help you write the ideal hospitality resume. If you still find yourself unsure and in need of help, we are here to help you.

Use Hiration's Online Resume Builder to draft your hospitality resume to put you at the forefront without any bother.

Our Resume Builder comes armed with several assorted hospitality resume examples and hospitality resume samples that will transform your resume-building experience.

So, why wait? When your perfect hospitality resume can be built with just a few clicks.

Let’s move on and take a look at what topics this guide will cover:

Hospitality Job Description for Resume

[ Back to Table of Content ]

Working in the hospitality industry requires a certain type of persona. Not only are you required to have the front desk resume skills and be proactive but you also have to be calm and collected.

You must put on a good appearance and be there to cater to customers, regardless of what mood you are in.

The hospitality industry majorly umbrellas three sectors: Food & beverage, lodging, and tourism. People working in these industries have a plethora of duties and responsibilities with customer service at its center.

They might be required to handle payments from guests; verify and adjust billing or assist foreign guests who have limited knowledge of the primary language being used.

They should be familiar with the local areas as they are often expected to give recommendations on restaurants, entertainment venues and tourist attractions within the local area.

Having a cordial personality will always take the people working in the hospitality industry forward.

Specific hospitality resume skills, however, would depend on the specific sector in the industry or the type of job you wish to apply for.

But generally, your front desk resume skills should correspond to customer service, ability to work with people and attention to detail.

Hospitality Responsibilities

The responsibilities in the hospitality industry will, of course, be assigned based on your role and level of seniority. But the baseline for all roles would remain the same.

This list is not exclusive but includes responsibilities such as knowledge in food service, hotel operations, food & beverage prep, maintenance, management, and more. Some businesses may have additional responsibilities, so make sure to exhaustively go through the job description carefully.

Get a better understanding of what your responsibilities might entail depending on the sector you are working for:

Hotels employ staff for front desk, housekeeping, and restaurant. Positions may range from managers, porters to the concierge. Primarily employees are required to excel in customer service, attention to detail, teamwork, and good personal grooming. Creative problem-solving and a thorough knowledge of local resources and attractions are also important.

Foodservice industry

Foodservice includes everything from a fast food joint to working as a server in a high-end restaurant. Again, customer service and careful attention to detail are principal responsibilities. Thorough knowledge of the restaurant’s current offerings is also a must.

Responsibilities for personnel working in Food and beverage preparation may include customer service. These jobs may, however, can be entirely behind the scenes. The responsibilities might be technical for cooks and people handling food and beverages. Attention to detail is very important.

Maintenance and cleaning

Maintainence and cleaning are also a huge proportion of the hospitality sector. Responsibilities under this might include cleaning and equipment reparation among others. These responsibilities include everything from the safe and appropriate use of cleaning chemicals to basic electrical repair and carpentry.

Hospitality Salary

How much money does the hospitality industry personnel make?

Again, as the hospitality sector is so broad, we will list the salary of 2 positions at both high and low levels of seniority to give you a better understanding of the pay scale of a hospitality worker:

Hospitality Managers :

• PayScale : $45,000 / year
• Salary.com : $76,651 - $140,596 / year
• Indeed : $50,241 / year

Front Desk Clerk :

• PayScale : $28,524 / year
• Glassdoor : $24,615 / year
• Indeed : $11.94 / hour

What is a Hospitality Resume & why do you need it?

The very first thing you need to understand is that your hotel front desk resume will be a tool whose sole purpose will be to market you.

It must include all the relevant information like your contact information, educational attainment, and professional experience, among others that too in the perfect hospitality resume format.

This is what will help you convince recruiters that you are suitable for their establishment.

Hence, your resume must elicit a positive response.

A very important factor that comes into play here is the Applicant Tracking System (ATS). It’s a modern tool that most recruiter use today to shortlist candidates.

Consider this the first line of defense, many applicants find it hard to surpass this because their catering resumes are not ATS targeted.

At Hiration , we are extremely focused on helping you draft your perfect hotel resume that will rank high on any ATS.

Now, if you are wondering how do I get my resume to rank on ATS? The answer is Keywords! If you master the art of identifying and introducing keywords into your resume, you are good to go with any ATS.

Follow this guide to get the hang of all the necessary elements regarding your front desk clerk resume.

Learn what you need to do to make your ATS-targeted resume or you can simply save time and use Hiration’s Online Resume Builder.

Read our blog on how to write a resume and become a master at building catering resumes yourself.

Hospitality Resume Sections

Heed the following order while composing your hospitality management resume to build a flawless resume:

• Personal Information
• Profile Title
• Summary/Objective
• Professional Experience
• Certifications (if any)
• Awards & Recognition (if any)
• Additional Information (if any)

If you want to know more about how to compose these resume sections immaculately, you can read more about it on Hiration's 2022 Guide to sections in a resume .

Let us do the heavy lifting for you. Use Hiration’s Online Resume Builder to build your flawless resume.

You can select from our massive library of pre-filled hospitality resume templates and customize them according to your needs.

How to write your Hospitality Resume

Wondering where to start while making your front desk clerk resume? Don’t worry! Our resume writing experts have come up with the following 3 easy stages:

• First Stage: Master Hospitality Resume
• Second Stage: First Draft of your Hospitality Resume
• Third Stage: Final Draft of your Hospitality Resume

Master Hospitality Resume

In the very first stage, you have to assemble all your professional information in one place.

This not only helps to pick information easily for your current resume but also makes recollection of data easier for the future.

Here is an explanation of how making a master resume achieves the twofold objective of helping you in the present as well as in the future:

• Compiling information helps you compose your hotel front desk resume in the present as all the required resources you need are now in one place. Now, you can just choose and pick the relevant facts from your professional experience for the job you are applying for in the present timeline.
• It helps you in the future when you need to update your resume as there will be no need to explicitly look for information. Since you have compiled this huge library of data already; all you have to do now is update your resume.

Now, let’s look at the second stage of the resume building resume, which is the First Draft of hospitality management resume.

First Draft of Hospitality Resume

In the second stage of curating your hotel resume, i.e., the First Draft of Hospitality Resume you have to compose the following sections:

• Certification (if any)

Final Draft of Hospitality Resume

Congratulations, you are now in the final stage of building your restaurant host resume.

This stage consists of drafting the key skills and summary/objective section. Find the details for how to compose these sections below:

• Key skills : This is one of the most important sections of your resume. As a rule, you should always compose this section second to last.
• Summary/Objective section : Your hospitality resume objective or summary is the last thing you need to compose while drafting your resume for hospitality jobs. If you are wondering if you need to write a summary or hospitality resume objective, it is simple. This completely depends on the number of years you have under your belt as a professional.

Read on to further understand how to draft each section of your hotel resume.

Hospitality Resume: Header

We have compiled the following checklist for you to follow so you can perfect your hospitality resume header:

• A common mistake in traditional catering resumes is the use of “CV” or “Resume” as the resume header. Avoid this at all costs.
• Your real full name should be the default resume header of your hospitality resume. This should be placed on the extreme top of your resume.
• The ideal font range for your resume header is 16-20 font size.
• Give a single space between your first name and your last name.
• If you have a middle name, initialize it. For instance, if your name is Tom Marvolo Riddle, your resume header should read Tom M. Riddle.

Still unsure? Read a more comprehensive guide for composing resume headers at Hiration’s 2022 Guide To Writing The Perfect Resume Header .

Take a glimpse at our hospitality resume examples to better understand how an ideal resume header should look like.

We understand that writing a resume for potentially your dream job can be daunting. Let our resume building experts assist you with their experience and writing techniques.

Hospitality Resume: Personal Information

Take extra care while composing the personal information section of your restaurant host resume. Don’t lose your dream job by providing a mistyped number or e-mail.

Following is the information you will input in your resume:

• Updated mobile number
• Professional email address

Align the information horizontally in the personal information section of your hospitality resume as shown:

{Personal Mobile number} | {Professional Email Address} | {Current Location}

Updated Mobile Number

Given below are the standard rules to be followed while listing your mobile number in your hospitality resume:

• Use your country’s ISD code as a prefix before your phone number
• Put a plus sign (+) before the ISD code
• Write your updated mobile number after the ISD code
• Eg: +1 38723 31981

Professional Email Address

Check and recheck this section of your hospitality resume. Even one typo could lead to a potentially interested recruiter never being able to contact you.

This is how you should draft your email address: [email protected] .

Or a similar professional format can be followed, For eg: if your name is Tom Riddle, the appropriate e-mail handle would be [email protected] or [email protected] .

Avoid using funny/goofy handles such as ‘[email protected]’.

Current Location of Residence

Following are the guidelines for listing your location in your hotel resume:

• List your current city of residence and position it in the right-most corner of the personal information section of your resume.
• No need to mention your house address, street name, or locality name in your resume for hospitality jobs.
• If the job you are applying for is in the same country, mention your city name and state name.
• If you are looking for a job in another country, mention your city name and country name.

Read Hiration's 2022 Guide to composing your contact information for a more detailed explanation regarding the personal information section.

Check out our hospitality resume samples to understand how to present personal information in your resume for front desk to make it stand out.

Building the perfect resume has never been easier. Hiration’s Online Resume Builder is built exclusively for that.

Hospitality Resume: Profile Title

The hospitality resume format of the profile title of your hotel resume also follows a few rules & regulations as mentioned below:

• Your resume title should be in the size range of 14-16 font size.
• The profile title should reflect your latest job title and it is the second-largest text in your resume after your resume header.

Our hospitality resume examples will show you how a profile title should look like in an ideal resume for hospitality personnel.

Use Hiration’s Resume Review Service to ensure your resume is in a professional format.

Hospitality Resume: Professional Experience

This is the section where you can endorse your hospitality resume skills to dazzle the recruiter and make it impossible for them to not shortlist you.

You need to be careful about the information you decide to input in this section. Make it the most relevant for the profile you are applying for.

As per various resume writing experts, follow these guidelines to make an impact and communicate the highlight of your career professionally:

• Use the STAR format to structure the points in the professional experience section of your resume.
• Only use one-line points while communicating your roles & responsibilities.
• Use bolding & bucketing to augment the impact of these points.

Read on to understand the above points in detail.

Also, do check out Hiration’s Blog on how to compose the professional experience section in your resume to understand about this section more thoroughly.

Want to see how an ideal professional experience section looks like? Take a look our hospitality resume samples.

STAR Format

The STAR format helps you present your contribution to your job in a comprehensively manner.

Using this format, you can quantify your work. This is a universally accepted format and uses the cause-effect relationship to portray the best of your accomplishments.

STAR stands for:

S: Situation T: Task A: Action R: Result

As is evident, using this format you can show what actions you took to tackle a situation, and what were the results of the said action.

This demonstrates exactly how your actions were beneficial to the organization you worked for.

Framing Points

Stuffing your resume with too many words makes it look cluttered.

Let’s be honest. Paragraphs are boring!

If you have been using paragraphs to explain your roles and responsibilities in your resume, that could be a reason why you are not getting any interview calls.

Within the limited time that recruiters take to glance at one resume, they are not going to read lengthy paragraphs.

Take a look at the following hospitality resume examples to understand how you can make your resume reader-friendly and appeal to recruiters.

Example 1 :

"I was responsible for greeting and checking in patrons of the hotel. The hotel has 100+ rooms which are more or less always booked. I efficiently handled the check-in process by using the point of sale (POS) method and was proficient enough to be trusted to train 10+ other front desk clerks in the use of the POS system. This led to the reduction of wait time by 20%. I also took guest reservations over the phone and organized the stays for these guests. I did this so efficiently that the wait time reduction was reported at 30%. I trained and mentored other employees at various duties like guest services and check-in process. I also facilitated the hiring and screening of 15+ hospitality staff to fulfill the hiring needs of the hotel."

Example 2 :

Checked in guests in 100+ room hotel utilizing the point of sale (POS) system leading to wait time minimization by 20% Organized stays and guest reservations over phone resulting in wait time reduction by 30% Mentored 10+ front desk clerks in POS terminals, guest services, among others Facilitated the hiring and screening of 15+ hospitality staff for the hotel to fulfill their hiring needs

Framing Points Analysis

Following conclusions can be drawn after observing both the hospitality resume examples:

• Although reading both the hospitality resume examples will make it evident that they are essentially saying the same thing, however, example 2 is more readable just because of the way it has been organized.
• By breaking down the paragraph, identifying the relevant information and drafting one-liner points, we have made it more comprehensible to read.
• The paragraph looks formidable and will discourage the recruiter from reading it in its entirety.
• Conclusion: Use points instead of paragraphs to increase readability and make it look more professional.

Bucketing & Bolding

Now that you have made your resume more readable, how can you make it even more effective?

Bucketing & bolding is the answer. It will draw the recruiter’s attention to the most important aspects of your professional experience.

Look at these 2 hospitality resume examples that demonstrate the same:

Customer Service Checked in guests in 100+ room hotel utilizing the point of sale (POS) system leading to wait time minimization by 20% Organized stays and guest reservations over phone resulting in wait time reduction by 30% Training & Screening Mentored 10+ front desk clerks in POS terminals , guest services, among others Facilitated the hiring and screening of 15+ hospitality staff for the hotel to fulfill their hiring needs

Bucketing & Bolding: Analysis

Following conclusions can be drawn from the above-mentioned hospitality resume examples:

• Although example 1 is easy to read and comprehend on account of the points being used, it still lacks effective communication regarding applicant’s roles & responsibilities.
• By using bucketing & bolding in example 2, we have eliminated this problem. Now, the recruiter’s attention is directed towards the applicant’s quantifiable achievements.
• We have grouped similar points under unique subheadings. This shows that you can understand and implement your strengths & weaknesses in an organized way.
• The conclusion drawn is that the use of bucketing & bolding alongside points is the best way to compose the professional experience section of your resume for hospitality jobs.

Think your resume still isn’t picture perfect? Learn what you can do to perfect it by getting your resume professionally reviewed by using Hiration’s Resume Review Service!

Hospitality Resume: Education

In the hospitality resume examples in this blog, the candidate has been working as a hotel Front Desk Clerk.

In this specific type of work in the hospitality industry, a college degree in Hotel and Restaurant Management or a related course would be much preferred.

There are however other jobs that come under the umbrella of the hospitality industry. Some may require qualification, others not so much.

The education section of your resume for front desk should consist of the following:

• Name of the school/university you have attended.
• Name of the pursued courses.
• Location of your school/university.
• Enrollment and graduation dates in the month and year format.

Arrange the education section of your restaurant host resume in the following format:

{Name of the school/university} | {Location} | {Dates} (in month & year format) {Name of the degree} | {CGPA}

A faulty education section in your hotel resume can lead to disasters. Learn more about this section by reading Hiration's 2022 Guide on how to list education on your resume .

Refer to our hospitality resume example and understand how the education section of a perfect resume for hospitality should look like:

Want to strengthen your chances at getting shortlisted? Use Hiration’s Online Resume Builder to perfect your resume.

Hospitality Resume: Certifications

What can be more perfect than an applicant who takes out time to get certified for their job? It would be a waste if you don’t list these correctly in your resume.

Show your recruiter your passion for your job. Mentioned below is a list of guidelines to help you compose this section:

• Name of the certification.
• Name of the certification issuing body.
• Location of the certifying body.
• Enrollment and completion date in the month and year format.

Arrange these in the following format:

{Name of certification} | {Affiliating Institution} | {Location} | {Date} (in month & year format)

You can read more about how to draft the certifications section on your hospitality resume by reading Hiration's 2022 Guide on listing certifications on a resume .

Check out this hospitality resume example to understand how a perfect certifications section looks like in an ideal hospitality resume:

If you have already drafted your resume, get it professionally reviewed by Hiration’s Resume Review Service.

Hospitality Resume: Additional Information

Have some cool hobbies or are you multilingual? Incorporate them in the additional information section of your cater resume.

Given below is our hospitality resume example showcasing a perfectly curated additional information section:

Chin up! It’s not hard to get a great resume for hospitality jobs. Use Hiration’s Online Resume Builder now!

Hospitality Resume Key Sections

Hospitality resume: key skills.

Most recruiters skim-read hospitality resumes, so focus on highlighting your key skills that will convey your dexterity in a glance.

Here are a few tips to perfect this section:

• Identify the key skills by rigorously going through the job description.
• Choose and pick your hospitality resume skills from your drafted professional experience section.
• Draw connections between your front desk resume skills and work experience, do not blatantly insert key skills, especially when you do not possess them.
• Highlight the key skills by bolding them.

You can write the perfect key skills for your resume yourself. Just go through Hiration's 2022 Guide on what skills to put on a resume .

Writing your resume has never been easier. Hiration’s Resume Review Service is built exclusively to help you perfect your resume.

Moreover, take a look at our hospitality resume sample to get a good understanding of what an impeccably curated key skills section of your resume for front desk should ideally look like:

Hospitality Resume Summary

A resume is incomplete without the perfect resume summary. Follow the tips mentioned below and easily compose the ideal resume summary for your hospitality resume:

• A summary is required by professionals with 3 or more years of experience.
• Compose the summary by picking out the highlights of your career from the professional experience section of your hospitality resume.
• Be mindful that it does not exceed 2-3 lines.
• Focus on the keywords used by the recruiter to make it ATS-targeted.
• Try and link your past roles with the keywords used by the recruiter in your target job listing. Doing this will enhance your chances of getting shortlisted as it demonstrates that you possess the skills that the recruiter is looking for.

You can read a more detailed guide about composing your resume summary at Hiration's 2022 Resume Summary Guide .

Take a look at our hospitality resume sample below to learn what an ideal resume summary should ideally look like:

Hiration’s Online Resume Builder is a comprehensive resume writing service that can create your hospitality resume on your behalf.

Hospitality Resume Objective

Confused whether your cater resume needs an objective or a summary?

If you are a fresher or have less than 3 years of experience, then you should go with a hospitality resume objective. Here you mention how you will be a valuable asset to the organization.

Fashioning perfect hospitality resume objectives is an art we can teach you through our blog, Hiration's 2022 Guide on Resume Objectives .

Resume Review & Free Hospitality Resume Templates

Use Hiration’s Resume Review Service to improve your chances of getting more interview calls. Our resume writing experts will help you perfect your resume.

We will make sure that your resume complies with the current industry standards by following the below-mentioned parameters:

• Compliance with industry norms
• Content Relevance
• Recruiter Friendliness
• Design Compatibility
• Conversion Scope
• ATS Compliance
• Global Compatibility
• Performance Assessment
• Resume Formatting (font, margins, the order of sections, etc.)

What’s more? We will even give you 2 hospitality resume templates without any charge!

So, get your resume professionally reviewed by the best resume writers by using Hiration’s Resume Review Service today!

Online Resume Builder for Hospitality Resume

Save your precious time and let us do what we are best at. Our Online Resume Builder is designed to make your hospitality resume rank high on any ATS and impress any recruiter.

Our Online Resume Builder comes with the following resources:

• Option to save unlimited resumes
• 25+ resume designs
• Full rich-text editor
• Unlimited PDF downloads
• 100+ resume templates
• 1-click design change
• A shareable link
• Live resume editor

Build the perfect hospitality resume with Hiration’s Online Resume Builder now!

Key Takeaways

• Write the dates in the month and year format and keep this format consistent across all the sections of your hospitality resume.
• Use the Reverse Chronological Format to draft ATS-targeted hospitality resumes.
• Use bucketing & bolding to enhance the effectiveness of your hospitality resume.
• Use power verbs at the beginning of each point.
• Use power verbs in the past tense for past profiles and projects.
• Use power verbs in the present continuous tense for present profiles and projects.
• Write a hospitality resume objective if you have less than 3 years of work experience and a hospitality resume summary if you have over 3 years of work experience.
• Write the location in city/state format if you are applying for a job in the same country.
• Write the location in city/country format if you are applying for a job in another country.

We hope that you are now able to build your perfect cater resume through our help.

Or you can use Hiration’s Online Resume Builder which is a comprehensive resume writing service and let our professional expert writers help you write an impeccable hospitality resumes.

Go to Hiration resume builder and create a professional resume for yourself. Additionally, reach out to us at [email protected] and you can get 24/7 professional assistance with all your job & career-related queries.

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Hotel Front Desk Resume Examples and Templates for 2024

• Resume Examples
• Resume Text Examples

How To Write a Hotel Front Desk Resume

• Entry-Level
• Senior-Level

Hotel Front Desk Text-Only Resume Templates and Examples

Tom Jones (193) 746-1774 [email protected] 57 Right Street, Newport, RI 02895

Personable Hotel Front Desk Clerk with 2 years of experience in hospitality and customer-facing roles. Combine strong organizational skills with a polished customer service style both in person and over the phone. Promptly address various questions and concerns from customers, ensuring a positive guest experience and repeat business.

• Conflict Resolution
• Creative Problem-Solving
• Customer Database Management
• Customer Relations & Service
• Reservations Management
• Task Prioritization
• Time Management

Professional Experience

Hospitality Host, The Sleeping Bear Inn, Providence, RI | May 2020 to January 2022

• Managed reservations at this 40-room boutique inn
• Promptly addressed and resolved all customer inquiries
• Provided quality customer service, helping drive an increase in repeat business
• Tracked guest satisfaction surveys to help maintain the inn’s 97% positive customer experience ratings

Waiter, The Hotel Bar, Providence, RI | February 2019 to April 2020

• Honed customer service skills in a fast-paced, high-pressure environment
• Made reservations and organized seat plans
• Filed incident reports documenting any issues for management

Bachelor of Science (BS) in Tourism & Hospitality Management, Johnson & Wales University, Providence, RI | 2020

Select Coursework:

• Social Media Marketing
• International Policies of Tourism
• World Geography for Tourism & Hospitality

Credentials

Cvent Supplier Professional Certification Certified Hospitality Supervisor, American Hotel & Lodging Educational Institute

Alice Lee (123) 456-7890 [email protected] 1 Main Street, Newport Beach, CA 09876

Courteous Hotel Front Desk Clerk with 8+ years of experience. Skilled at handling various administrative tasks while providing optimal customer service to ensure smooth hotel operations. Thrive in dynamic and fast-paced work environments.

Front Desk Clerk, Milton Grand Hotel, Los Angeles, CA | December 2014 to Present

• Manage front desk for a 600-room, full-service 4-diamond hotel
• Cheerfully greet and assist all guests with check-in and check-out procedures
• Coordinate with housekeeping staff to ensure all rooms are cleaned and ready on time
• Ensure timely transport of guests on shuttle to and from hotel

Front Desk Clerk, Embassy Express Suites, Los Angeles, CA | October 2012 to December 2014

• Handled front desk operations for a 250-room hotel
• Took reservations and checked guests in and out
• Provided guests with information on available rooms, hotel amenities, and local restaurants and attractions

Associate Degree in Hospitality Management, Glendale Community College, Glendale, CA | 2012

Graduate, Newport High School, Newport Beach, CA | 2010

• Reporting & Documentation
• Team Collaboration

Certifications

Certified Front Desk Representative (CFDR), AHLEI | 2016

Nicole Burke (567) 890-1234 [email protected] 789 Address Road, Miami, FL 76543

Hotel Front Desk Manager with 15+ years’ experience in luxury hotel complexes. Lead by example to ensure all guests receive a warm, professional welcome and top-caliber service. Strong awareness of different cultural norms and etiquette. Proven record of building and training world-class hospitality teams. Fluent in Spanish and English, and proficient in French and German.

Front Desk Manager, TM Hospitality Inc, Miami, FL | February 2011 to Present

• Lead front-of-house meetings and clearly communicate policies, procedures, and sales strategies to colleagues
• Manage guest check-in and satisfaction for a 300-room resort
• Supervise a large team to deliver prompt and welcoming service and coordinate operations between departments
• Conduct training for 150+ support staff to develop talent and ensure consistent quality
• Handle invoices and transactions, and resolve complaints and system problems promptly
• Oversee department budgets and forecast revenue and occupancy in collaboration with other managers

Assistant Front Desk Manager, Hilton Hotels, Miami, FL | June 2005 to February 2011

• Welcomed guests to this 100-room hotel and managed bookings, ensuring special requests were accommodated
• Confirmed adequate staffing to handle guest requests efficiently
• Oversaw lobby environment, and deployed cleaning staff as needed to ensure guests got a positive first impression

Associate of Science in Hospitality & Tourism Management, Miami Dade College, Miami, FL | 2005

• Customer Service
• Payroll Analysis
• Revenue & Profit Growth
• Staff Training Program Development
• Strategic Planning

When you’re applying for a hotel front desk position, your resume should highlight your ability to uphold brand standards and dedication to providing an outstanding guest experience. Find out how to transform basic duties like answering phones and checking guests in and out into standout resume achievements to help you get your next job.

1. Write a brief summary of your hospitality hotel front desk qualifications

Focus your profile on your hospitality experience and how your skills fit the hotel’s brand. While all hotels want to ensure guests have a positive experience, establishments cater to various clientele. If you’re applying for a job at a luxury hotel in a tourist destination, highlight your knowledge of the local area and attractions. Skim the job description to determine what qualifications are a top priority for a hiring manager and sprinkle those in.

Senior-Level Profile Example

Entry-level profile example, 2. outline your hospitality hotel front desk experience in a compelling list.

As a hotel front desk associate, you are the establishment’s first impression when guests enter the door. Your resume’s professional experience section should focus on how you contribute to a welcoming atmosphere and help guests navigate check-in and check-out.

Show hiring managers the breadth of your experience by adding how many rooms the establishment has or how many guests you connect with per day. Include a career highlight or two, if relevant. For example, these are valuable resume additions if you were noted in a review as delivering exceptional service or had a 98% guest satisfaction rating.

Senior-Level Professional Experience Example

Front Desk Manager, TM Hospitality Inc , Miami, FL | February 2011 to Present

Entry-Level Professional Experience Example

Hospitality Host, The Sleeping Bear Inn , Providence, RI | May 2020 to January 2022

3. Add hospitality hotel front desk education and certifications

While having a college degree is not usually necessary for a hotel front desk position, highlighting your education is never a negative. It can also show hiring managers you may have the potential to move up into supervisory or management positions later. If your degree is in hospitality management, add it to your profile and the education section.

There are many certification opportunities in the hospitality industry; if you’ve already completed any, it’s an achievement worth its own resume section. Some examples of respected certifications include Certified Travel and Tourism Professional (TTP), Certified Front Desk Representative (CFDR), and Certified Front Desk Manager (CFDM).

• [Degree Name]
• [School Name], [City, State Abbreviation] | [Graduation Year]
• Associate of Science in Hospitality & Tourism Management
• Miami Dade College, Miami, FL | 2005
• [Certification Name], [Awarding Organization], [Completion Year]
• CFDR, AHLEI, 2016

4. Make a list of your hospitality hotel front desk-related skills and proficiencies

Most of the key skills needed for this position revolve around customer service, but it’s also important to be organized and graciously handle conflicts. Pick out the top skills from the job description and list any that match your experience in a bulleted list. This makes it easier for a hiring manager to see you’re a top candidate and can help you get past applicant tracking systems.

If you need specific ideas, start with the most relevant options from this list.

How To Pick the Best Hotel Front Desk Resume Template

A strong template for a hotel front desk resume starts with your name and contact information in a header and then divides everything else into sections. It should start with a profile and then move on to bullets for your skills and professional experience.

Use a traditional template with a well-known font, such as Arial or Times New Roman. Make sure the font is big enough that it’s easy to read as well. If a hiring manager has to squint to read it, it’s likely to get automatically tossed in the no pile.

Frequently Asked Questions: Hotel Front Desk Resume Examples and Advice

What are common action verbs for hotel front desk resumes -.

Many everyday duties for front desk associates involve talking to customers but use engaging action verbs when describing your experience. For example, consider the difference between “talked to guests” and “greeted guests upon arrival” or “communicated hotel amenities to guests and provided upgrades when possible.”

The more specific your language is, the better. If you’re stuck, see what you can pull from the job description itself. Or try some of the options from this list:

How do you align your resume with a job description? -

Job openings for hotel front desk associates have remained relatively steady , which could mean a more competitive job market. However, this industry often sees high turnover, and tourist areas may have more open positions. Tailoring your resume is one of the best ways to increase your chances of getting one of these jobs.

Pay attention to the company description as you craft your resume. Maybe you’ve worked for a similar-sized hotel or organization. If you’re applying for a job in a large or top-rated hotel, emphasize your background in these environments. Incorporating these details can make your document more relevant to the job opening you’re applying for.

What is the best hotel front desk resume format? -

Guest-facing hospitality positions require a blend of professional skills and the ability to work with people. A combination format resume is often the best choice to show both of these aspects.

This style divides your resume into two main sections: one for key skills and one for work experience. This gives the hiring manager a well-rounded view of your abilities and how well you fit the position. If your skills or experience are stronger, consider leading with that to make a good first impression.

Craft your perfect resume in minutes

Get 2x more interviews with Resume Builder. Access Pro Plan features for a limited time!

Once your resume is wrapped up and ready to send, create a customized cover letter. The letter introduces you to the hiring manager and is a valuable addition to your applicant packet.

It also allows you to show off a little more personality than your resume, giving hiring managers an idea of how you might communicate with guests. Look at our examples of hospitality hotel front desk cover letters to get started.

Frank Hackett

Certified Professional Resume Writer (CPRW)

Frank Hackett is a professional resume writer and career consultant with over eight years of experience. As the lead editor at a boutique career consulting firm, Frank developed an innovative approach to resume writing that empowers job seekers to tell their professional stories. His approach involves creating accomplishment-driven documents that balance keyword optimization with personal branding. Frank is a Certified Professional Resume Writer (CPRW) with the Professional Association of Resume Writers and Career Coaches (PAWRCC).

Check Out Related Examples

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Hilton Front Desk Resume Examples and Templates

Hospitality Resume Examples and Templates

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3 Hotel Front Desk Resume Examples Proven to Work in 2024

Hotel Front Desk Resume

Modern hotel front desk resume, professional hotel front desk resume.

• Hotel Front Desk Resume Writing 101

You’re the first face customers meet when they arrive, effortlessly welcoming them and putting their minds at ease. Your strong organization, multitasking, and time management abilities allow hotel operations to carry on smoothly.

You’re a natural at juggling administrative tasks, guest interactions, and coordinating across all hotel departments. However, you’ll need to tap into a different set of skills to write a winning resume .

We’re here to guide you through this process. Our hotel front desk resume examples and cover letter writing tips helped countless hospitality professionals level up their careers—it’s your turn now!

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Related resume examples

• Customer Service
• Front Desk Receptionist
• Hospitality

What Matters Most: Your People Skills & Hospitality Experience

From handling various online booking systems to navigating hotel management and accounting software, you’re all set to thrive in the ever-busy hospitality industry.

In a job such as this, your interpersonal skills are just as important as your knowledge of software like Amadeus Hospitality or GoConcierge. As such, try to capture that blend of skills to highlight your flexibility.

Talk about tools you use across all aspects of your daily work, from billing and invoicing to reservation and customer database management. 

When it comes to your people skills, mention things like knowing multiple languages, conflict de-escalation, or upselling to score some brownie points with recruiters.

9 most popular hotel front desk skills

• GoConcierge
• Amadeus Hospitality
• Conflict Resolution
• Emergency Response
• Managing Reservations
• Billing/Invoicing

Sample hotel front desk work experience bullet points

Working in hospitality is highly diverse—no two days are ever the same. That’s why your skills only tell part of the story, and your work experience fills in the gaps.

However, it’s important to present your background the right way, emphasizing your impact. Throughout this section, use concrete examples and metrics to back up your experience where you can. 

Rather than just talking about your daily responsibilities, highlight the impact you’ve had on hotel front desk operations and interacting with guests. 

Mention the sheer number of guest check-ins and check-outs you dealt with on a daily basis, all the while maintaining high customer satisfaction rates. Similarly, highlight volumes of financial transactions you processed, guest issues you resolved, or training you hosted.

Here are a few examples:

• Streamlined check-out procedures on Operto, which led to a 19% decrease in average check-out time
• Streamlined reservation processes using Opera PMS, reducing booking errors by 22%
• Resolved over 300 guest issues per month, maintaining a complaint resolution rate of 97%
• Implemented a guest feedback system, leading to a 13% improvement in service quality

Top 5 Tips for Your Hotel Front Desk Resume

• If you’re skilled in more than one language, that’s a fantastic thing to point out in your resume. Highlight times when you’ve applied your multilingual skills to make an impact, such as communicating with guests or using translation technology when needed.
• Your role as a local guide for guests is crucial. Emphasize your knowledge of the area, highlighting how you’ve offered recommendations to guests, which undoubtedly contributed to your high customer satisfaction scores.
• Get into the specifics of your expertise with popular hotel reservation platforms such as Opera PMS or Amadeus Hospitality. To back up your job skills , detail how you used these systems to improve booking efficiency or reduce errors.
• As interacting with guests is a central part of the job, it’s worth showing off your strong people skills . Mention situations where your strong communication skills saved the day and helped you effectively deal with guest complaints or requests.
• Given the dynamic nature of the hospitality industry, being flexible and adaptable is almost a requirement. Show your ability to adapt by talking about how you dealt with large groups or swiftly responded to emergencies.

You can do this by talking about times when you resolved complex guest issues. For example, you could mention how you used hotel management or CRM tools to fix booking system errors or handle special requests for accommodation.

Try to keep your resume short and sweet, making sure it fits into a single page. If you have more than 10 years of work experience , a two-page resume is acceptable. However, focus on your most relevant and recent jobs in hospitality.

Without experience working at a hotel front desk, focus on similar jobs and skills. This includes other jobs in hospitality, such as food service, but also roles in customer service, like a tech support agent.

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• Hospitality and catering

Hospitality and catering resume examples & templates

The hospitality and catering business has taken a big hit during a tough time, but with an excellent resume your job search will be aboil in no time. You need to serve up the best of your work experience in the hospitality and catering industry and impress hiring managers eager to get back on track.

How? Take some advice from us. Resume.io is a powerful tool for job seekers, with resume guides and resume examples for 300+ professions plus an easy-to-use resume builder. With our tools, you will be on your way to a resume that has hiring managers eating out of your hand.

This resume guide, along with the corresponding resume example will cover the following topics:

What does a hospitality and catering professional do?

• How to write a hospitality and catering resume (tips and tricks)
• The best format for a hospitality and catering resume
• Advice on each section of your resume (summary, work history, education, skills)
• Professional resume layout and design hints.

Hospitality and catering professionals tend to the food, drink and tourism needs of travelers and locals alike. Caterers focus on providing food and drink and the serving items and staff that go with them. They may cater for events such as weddings or other celebrations, corporate events or at institutions including colleges and hospitals. Some caterers act as personal chefs or work in smaller settings preparing meals for families.

Hospitality workers are employed by lodgings, restaurants, theme parks, resorts and cruise ships -- anywhere people go to relax and enjoy or are away from home for business or leisure. The biggest component of their jobs is customer service.

WIthin the hospitality industry, your career path may be in:

• Food and beverage service
• Food and beverage production or kitchen staff
• Front office and reservations
• Housekeeping
• Human resources and training
• Sales and marketing
• Engineering
• Cruise lines
• Event management

 Source: SOEG , a hospitality staffing agency

Hospitality and catering job market and outlook

This is a great time to be a hospitality or catering worker. Employers are experiencing shortages, which is prompting them to increase pay and add perks to what can be difficult and low-paying work. About one-third of workers who got laid off during the peak of the pandemic have chosen not to return to their jobs, and job openings in the U.S. were at 10 million in mid-2021, according to CNBC .

If you’re eying a restaurant job, you’re in luck. Full-service restaurants have 20% fewer employees than a year ago and are looking to get back to that level, according to Deputy.com , which recommends offering higher salaries and better benefits to attract workers. More than 1.9 million hospitality jobs are going unfilled, according to the U.S. Bureau of Labor Statistics , which also expects the job market for food service managers to grow by 15% through 2030. The market is growing even faster, 25%, for chefs and head cooks . 

Here are the top hotel employers in the hospitality industry*:

*Source: Hotel Tech Report

How to write a hospitality and catering resume

The very first step in your recipe for an impressive hospitality and catering resume is knowing the ingredients. Your CV must contain:

• The resume header
• The resume summary (aka profile or personal statement)
• The employment history section
• The resume skills section
• The education section

The next step is understanding your audience or the company to which you are applying. The best resumes tailor their message to the requirements and culture of their targeted employer. That means doing some research into the company, its employees and its hospitality philosophy and style.

Once you have a firm idea of what the company stands for, look for the names and work histories of the hiring manager and your prospective boss. If you can make a personal connection such as a common interest or place of employment, do so. It may make all the difference.

Follow these guidelines to make the most of your hospitality and catering resume:

• Create a message directly for each specific job and company.
• Make a polished visual first impression with a resume template that has a creative edge without distracting from your message.
• Target the ATS by using the expert tip below.

Optimize for the ATS

When you apply for a job online, you are most likely inputting your resume into an Applicant Tracking System. This software scans and sorts resumes and then ranks them according to an algorithm based on the requirements of the job. 

To help you rank high enough to be seen by a person, incorporate keywords and phrases from the job listing into your resume.

Choosing the best resume format for hospitality and catering 

Sometimes, you stick with the basics. This is one of those times. We recommend a reverse chronological order resume format unless you have a compelling reason to choose a different organization. This is partly because it is favored by recruiters and ATS software.

Although other formats exist, you should use them only in special circumstances. If you are a new entrant to the job market or are a career-charger, check out the resume formats we suggest as chronological alternatives or hybrids. 

The functional resume format is mostly used by technical professions and specialists (as well as for some scientific roles) because it focuses on important niche or complex skills and competencies rather than your work history. 

For 99% of hospitality and catering professionals, reverse chronological order is the way to go.

Resume summary example: how may I help you?

The summary of your hospitality and catering resume gives you a chance to show off your most hospitable self. It is here that you can add charm to what is otherwise a formatted document. 

Personality plays a large role in your career, so show it off here. Introduce yourself with a positive adjective or two and then answer the question that you ask all the time: How may I help you? That is the whole purpose of your resume: to explain to employers how you will help them. Use an example or anecdote from your work history to show them what you bring to the job.

If you want further illumination on this important section, here are some related resume samples you can check out. If you have niche skills, try our sommelier resume example or our pastry resume example . We also offer a caterer resume example . Entry-level workers should click on the food service resume example , or if coffee is your drink, try our barista resume example .

You can find a resume example for your summary section below.

Experienced and passionate Catering Director adept in planning and managing overall catering functions for both small and large-scale events. 10 years of operational experience in a variety of both non-commercial and commercial catering/banquet settings.

Employment history sample: career upgrade

The best employment history sections show your prospective employer that you have all the skills it takes to do the job and, in fact, you are already doing it (or most of it if you’re really looking to upgrade).

You do that by thinking in terms of accomplishments, not duties. Employers want workers who can solve problems, not just follow set protocol. Especially if you are customer-facing, you have to be able to handle sticking points and leave your customer happy. Beginning with your most recent position, develop 3-4 bullet points that start with a strong action word and follow with a phrase or two that details your success.

Here are some strong action words and phrases to inspire your bullet list:

Below you will find an adaptable employment history resume example.

• Developed and executed catering strategies to meet customer needs.
• Facilitated the delivery and set-up of prepared food in a timely and food-safe manner.
• Effectively managed the catering team to ensure optimal quality in final presentation of food.
• Trained and managed employees to ensure extensive knowledge of food menus and offerings.
• Monitored team performance and provided regular feedback.
• Developed and maintained effective client and customer rapport.
• Managed marketing, business, and strategic short and long term plans.

Hospitality and catering CV skills example: worker amenities

Your hospitality and catering CV needs a strong skills section. That means going beyond saying that you are customer-service oriented (although that is a very important skill). Reread the job listing and choose all the attributes you have that the employer has mentioned. Choose the ones you haven’t been able to address in your employment history section or skills that are rarer or higher level.

Here are some skills that EHL Insights , a hospitality and education firm, says are in demand (yes, customer service is No. 1).:

• Customer service
• Operational skills (knowing the regulations of your sector, for example)
• Flexibility
• Organization
• Multitasking
• Creative problem-solving
• Autonomy and accountability
• Oral and written language
• Critical thinking
• Self-awareness and lifelong learning

Below you will find a skills section resume example.

• Fundamentals of Classical and Contemporary Cuisine
• Catering and Event Planning
• Agile Project Management
• Effective Communication
• Food Safety
• Ability to Multitask

Hospitality and catering education resume example

Some hospitality and catering professionals learn on the job. Others have college degrees or training certification. No matter how you learned the skills for your trade, this is the section in which to list them.

If you have taken hospitality or cooking classes in high school, especially if you are looking for your first job, list those here. If you are a manager with an MBA, or have any other degree higher than a bachelor’s, there’s no need to list your high school experience. 

Below you will find an education section resume example as a formatting guide.

Resume layout and design: five-star look

Presentation matters! Especially if you are in reception, a concierge or any other forward-facing professional, you know that first impressions are lasting.That’s why the layout and design of your hospitality and catering resume is so important.

It’s tempting to add a lot of flourish to your document. Of course you want to stand out, but remember that your goal here is to create a readable, professional-looking resume. To that end, keep the color to a minimum, leave plenty of white space and use bold headings with a font that opposes your text. For instance, use a serif type for the text and a sans serif for the titles.

To get your job search started faster, consider using one of our resume templates to guide you and to take care of the mundane formatting details.

Key takeaways for a hospitality and catering resume

• Use the same charm you apply to customers when you create your summary section.
• The hospitality business is suffering a shortage of workers that has led to higher wages and benefits. Good for you!
• Make sure you take the ATS into account and personalize your resume for each job.
• Take advantage of our online resume builder to transform your text and get your job hunt moving!

Beautiful ready-to-use resume templates

• Hospitality Management Resume Example

Resume Examples

• Common Tasks & Responsibilities
• Top Hard & Soft Skills
• Action Verbs & Keywords
• Resume FAQs
• Similar Resumes

Common Responsibilities Listed on Hospitality Management Resumes:

• Develop and implement strategies to increase customer satisfaction and loyalty
• Create and manage budgets for hospitality operations
• Develop and implement marketing and promotional campaigns
• Monitor and analyze customer feedback and trends
• Manage staff recruitment, training, and development
• Oversee the day-to-day operations of the hospitality business
• Develop and maintain relationships with vendors and suppliers
• Monitor and analyze financial performance of hospitality operations
• Ensure compliance with all relevant laws and regulations
• Develop and implement policies and procedures for hospitality operations
• Analyze customer data to identify opportunities for improvement

Speed up your writing process with the AI-Powered Resume Builder . Generate tailored achievements in seconds for every role you apply to. Try it for free.

Hospitality Management Resume Example:

• Developed and implemented a customer loyalty program, resulting in a 25% increase in repeat business and a 10% increase in customer satisfaction scores.
• Managed a team of 20 staff members, implementing a comprehensive training program that improved employee performance by 15% and reduced turnover by 20%.
• Implemented cost-saving measures, including negotiating contracts with suppliers and optimizing inventory management, resulting in a 10% reduction in operational costs.
• Developed and executed a marketing and promotional campaign that resulted in a 30% increase in bookings and a 20% increase in revenue within a six-month period.
• Implemented a performance tracking system to monitor and analyze customer feedback, leading to a 15% improvement in overall customer satisfaction scores.
• Managed a budget of $1M, effectively allocating resources and reducing expenses by 10% while maintaining high-quality service standards.
• Implemented a data-driven approach to analyze customer data and identify opportunities for improvement, resulting in a 15% increase in upselling and cross-selling revenue.
• Developed and implemented standardized policies and procedures for hospitality operations, ensuring compliance with all relevant laws and regulations.
• Established and maintained strong relationships with vendors and suppliers, negotiating favorable contracts and reducing costs by 10%.
• Customer Relationship Management
• Team Leadership and Management
• Budget Management
• Strategic Planning and Execution
• Marketing and Promotions
• Performance Tracking and Analysis
• Data Analysis and Interpretation
• Policy Development and Implementation
• Vendor and Supplier Relationship Management
• Contract Negotiation
• Inventory Management
• Cost Reduction and Efficiency Improvement
• Compliance with Laws and Regulations
• Customer Loyalty Program Development
• Staff Training and Development
• Quality Assurance and Control
• Revenue Generation Strategies
• Upselling and Cross-selling Techniques
• Resource Allocation
• Hospitality Operations Management.

Top Skills & Keywords for Hospitality Management Resumes:

Hard skills.

• Revenue Management
• Budgeting and Financial Analysis
• Sales and Marketing Strategies
• Customer Service and Satisfaction
• Event Planning and Execution
• Food and Beverage Management
• Quality Control and Assurance
• Risk Management
• Data Analysis and Reporting

Soft Skills

• Leadership and Team Management
• Communication and Presentation Skills
• Collaboration and Cross-Functional Coordination
• Problem Solving and Critical Thinking
• Adaptability and Flexibility
• Time Management and Prioritization
• Empathy and Customer-Centric Mindset
• Decision Making and Strategic Planning
• Conflict Resolution and Negotiation
• Creativity and Innovation
• Active Listening and Feedback Incorporation
• Emotional Intelligence and Relationship Building

Resume Action Verbs for Hospitality Managements:

• Implemented
• Collaborated
• Streamlined
• Coordinated
• Communicated

Build a Hospitality Management Resume with AI

Resume FAQs for Hospitality Managements:

How long should i make my hospitality management resume, what is the best way to format a hospitality management resume, which keywords are important to highlight in a hospitality management resume, how should i write my resume if i have no experience as a hospitality management, compare your hospitality management resume to a job description:.

• Identify opportunities to further tailor your resume to the Hospitality Management job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

Complete the steps below to generate your free resume analysis.

Related Resumes for Hospitality Managements:

Hospitality manager, hotel operations manager, director of restaurant operations, airbnb property manager, commercial property manager, regional property manager, residential property manager, assistant property manager.