cover letter customer service

Customer Service Cover Letter Tips & Examples to Land Your Ideal Role

Published: August 10, 2022

The best cover letters highlight your skills and abilities and leave recruiters and hiring managers interested in and eager to learn more about you, your skillset, and your ability to succeed in the role they’re hiring for.

In this post, discover everything you need to include in a customer service cover letter to leave a lasting impression, including:

What to Include in a Customer Service Cover Letter

Customer service cover letter example, entry-level customer service cover letter.

• Entry-Level Customer Service Cover Letter Example

Best Practices for Writing a Customer Service Cover Letter

When writing a customer service cover letter, it’s essential to include information highlighting your skills and abilities in the customer service industry.

Some key information to include is:

• Your interest in the role you’re applying for and why you’re interested in it.
• Relevant customer service experience you have and the responsibilities you’ve held in your previous related roles.
• The specific skills you’ve developed and perfected that make you an excellent fit for the roles you apply to. It’s important to get as specific as possible for each position, as a generic cover letter not relevant to the role won’t help you stand out.
• Any awards or recognitions you’ve received for your customer service skills as they demonstrate your ability to be successful at the job and that you possess the qualifications hiring managers are looking for.
• The qualities you have that make you an excellent team player.
• The passion you have for customer experience.

It’s mentioned above, but it’s worth driving home that anything you include in your customer service cover letter should be specific and related to the role you’re applying for. Aim to create a new cover letter for each position so you can call attention to your skills that will help you fulfill the role expectations for each job.

Let’s go over an example of a high-quality customer service letter.

Dear [Hiring Manager Name],

My name is [Your name], and I am a seasoned [Industry] professional with over [Number] experience. I am very interested in [Position] at [Company name], and my experience in [Previous customer service experience] makes me an excellent candidate. I believe my [Insert role-relevant skills] can help [Company Name] achieve [Desired goals for role].

In my current role as a [Your current role] at [Current company], I’ve achieved results with [Insert achievements or data that shows expertise]. I’m eager to bring these skills to [Insert position] and help customers achieve success.

Additionally, [Insert other relevant experience or skills related to the role].

I look forward to further discussing my past achievements and how they will help me succeed as [Insert role title].

Thank you for your time and consideration.

[Your Name Here]

If you’re applying for a customer service position and haven’t yet held any customer service roles, not to worry. Below we’ll explain why.

If you’re applying for an entry-level customer service position but you don’t have significant customer service experience, you can still write a cover letter that highlights you as a standout candidate.

Take care to mention:

• The transferable skills you have that relate to the customer service role you’re applying for. For example, you’re a skilled communicator, which can come in handy when talking to customers over the phone or in person.
• Any customer service or related training you’ve received, even if it’s minimal. This shows a commitment and genuine interest in the role you’re applying for.
• Any relevant coursework or extracurriculars that have helped you develop the necessary skills for the role.
• Your passion for helping others and resolving issues, which are key qualities in any customer service professional.
• The qualifications that make you a good team member because, regardless of experience, you’ll be working with people.

Overall, highlighting any of your strengths, even if you don’t have direct experience, shows recruiters and hiring managers that you’d be an excellent fit for the role and what you can contribute to their company. Let’s go over a sample entry-level customer service cover level that you can use for inspiration.

Entry Level Customer Service Cover Letter Example

Dear [Hiring manager name],

My name is [Your name], and I am writing to express my interest in the [Role title] position at [Company name]. I am drawn to the role because [Insert interest] and my skills with [Insert relevant skills] make me an excellent candidate.

My relevant customer service experience is with [Explain applicable or transferable experience], and I believe this would allow me to excel at [Insert role requirements]. I’ve been recognized for [Insert data or achievements that demonstrate skill set], and I’m eager to achieve the same results for [Company name].

As I look forward to my next chapter, I hope to apply my experience and perspective to help the [Company Name] team hit and exceed goals. I admire [Company Name]’s commitment to [Business Priority] and feel passionate about your mission to [Company Mission Here].

Attached is my resume for further review, and I look forward to further discussing my experience and how my background fits [Company name] needs.

Thank you for your time and consideration,

[Your Name]

Above, we’ve outlined key elements to include in your customer service cover letter, whether you have years of experience or are just getting started in the field. Regardless of the type of letter you’re writing, though, there are always best practices to keep in mind.

• Always address the letter to a specific person, if possible. If you can’t find a hiring manager's name , you can say something like “Dear [company name] recruiter” or Dear [position title] Hiring Manager.”
• Use a professional tone throughout the letter, but you can also display your unique personality without being informal.
• Keep the letter short and to the point — recruiters and hiring managers are busy and might be reading through a lot of applications, so they’ll be appreciative of a concise letter that stays on track.
• Always highlight your relevant skills, experience, and qualities.
• Use concrete examples to back up your claims.
• Edit carefully for grammar, spelling, and punctuation errors.

A bonus tip and a unique way to leave a lasting impression with your cover letter is to tell a story. You can call out an experience that makes you uniquely qualified for the role, a story that expresses your interest in the company and what led you to them, or a story about a significant customer service-related experience you excelled at.

An excellent customer service cover letter gets you hired.

An excellent customer service letter leaves an impression on hiring managers and recruiters and can get you hired. Follow the tips and best practices we’ve mentioned above, and you’ll likely find yourself getting interviews that land you new customer service roles.

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Customer Service Cover Letter Example (+ Full Guide for 2024)

You’re a professional problem-solver with a knack for keeping customers happy.

As a customer service professional, you know just how important saying the right thing is, whether it’s face-to-face or by chat, email, or phone call.

Yet, when it comes to your cover letter, you’re stumped.

You just can’t seem to write one that conveys your expertise.

Don’t worry! We’ve got you covered.

In this article, we’re going to show you:

• What a Perfect Customer Service Cover Letter Looks Like
• 5 Steps to Writing the Best Customer Service Cover Letter

3 Essential Cover Letter Tips for Customer Service Workers

Let’s dive in!

Customer Service Cover Letter Example

5 Steps to Writing a Customer Service Cover Letter

You’ve seen what a great customer service cover letter looks like, and now it’s time to write your own.

All you have to do is follow these simple steps to nail it:

#1. Put Contact Information in the Header

You should always start your customer service cover letter with your contact information. This should be placed in your cover letter’s header, just like on your resume .

Here’s what you should include:

• First and Last Name. Your full name should always be at the top of the page.
• Professional Title. Match the professional title on your cover letter to the exact job you're applying for. The hiring manager is probably sifting through hundreds of applications for different positions, so when you’re clear about the exact position you’re writing about, it makes the process easier for everyone.
• Email Address. Choose an email address that’s both professional and simple, like some combination of your first and last name. The quirky email address you created in high school won’t do. (e.g.: [email protected] doesn’t belong on your cover letter, but [email protected] is fine.)
• Phone Number. Make sure the number you provide is accurate so that the hiring manager can easily reach you. If you’re applying for a job abroad, make sure to add the dial code in front of your phone number.
• Location. Your city and state or country are usually enough information. But if you’re applying for a remote job or looking to relocate, specify so on your customer service resume .
• Relevant links (optional). You can add links to any relevant websites or social media, such as your LinkedIn profile.

Once you’re ready with your own contact information , it’s time to add the hiring manager’s.

Here’s what you should list:

• Company Name. Write down the name of the company you’re applying to.
• Hiring Manager’s Name. If possible, write down the name of the hiring manager for the department you’re applying for. Check the job ad, the company’s website, and their LinkedIn page to find out who it is.
• Hiring Manager’s Title. If you find the hiring manager for this specific job ad, and you see they’re the head of the department, write that as their title instead of “Hiring Manager.”
• Location. The city and state or country are the most vital information here, especially for companies that operate globally. You can optionally add the exact street name and number of the company if you want to be more specific.
• Email address (optional). If possible, find the hiring manager’s email address and add it here.
• Date of Writing (optional). Add the exact date you wrote your cover letter for a professional touch.

#2. Address the Hiring Manager

After adding all the relevant contact information, you should specifically address your cover letter to the person who’ll be reading it.

And we don’t recommend using the generic “To Whom It May Concern."

The way you address your cover letter can leave a positive impression on the hiring manager—if you do it right, that is.

So first, do some research. Check the job listing, company website, or LinkedIn profile and find the hiring manager for the department you’re applying to. This way, you can find their name and email address.

Then address them formally. We recommend using Ms. or Mr. , followed by their last name. But if you aren’t sure about their gender or marital status, you can just use their full name instead. For example:

• Dear Ms. Salgado
• Dear Juana Salgado

If you can’t find any information about the hiring manager or head of the customer service department, you can just address your letter to the department or the company in general:

• Dear Customer Service Department
• Dear Customer Service Hiring Team
• Dear Human Resources Team
• Dear Head of Customer Service

#3. Write an Eye-Catching Opening Statement

Hiring managers spend an average of seven seconds looking at a candidate’s application before deciding if it’s worth reading all the way through. 

So making a good impression from the get-go is crucial to a successful customer service cover letter.

Your opening paragraph should always include your name and exactly why you’re interested in the role. Showing your passion for the industry or specific job is a great way to make hiring managers want to know more about you.

Researching the company goes a long way here. The more you know about the employer, the more you can highlight what a good culture fit you are for them. This shows the hiring manager you aren’t just randomly applying everywhere - you’re really interested in this specific position.

Depending on your level of experience, you can also start your cover letter with a notable achievement or the skills that make you a perfect fit for the role.

Just make sure this paragraph isn’t too detailed. What you want to do here is pique the hiring manager’s curiosity and get them to delve deeper into your cover letter’s details.

#4. Use the Cover Letter Body for the Details

The main body of your customer service cover letter is where you can go into detail about what really makes you a qualified candidate for the position.

The trick here is to not just repeat everything from your resume. This is the place to truly show off your professional skills and qualifications, so you have to really make this section count. Your job is to convince the hiring manager that you’re a better fit than the other applicants, so mention any achievements related to the field and use the job advertisement as a reference.

You can tailor your cover letter to the job advertisement by mentioning specific skills the company is looking for or how exactly you can contribute to their team. For example, if you’re applying for a tech-related customer service position, you should mention skills related to that instead of, say, your e-commerce experience.

Showing your knowledge about the company, their business model, or their industry can be a great plus. So, if you’re familiar with the company’s products or services, make sure to mention that on your cover letter to show them how and why you align with their mission statement or company culture.

Finally, remember to be enthusiastic. Specifically, try to convey your excitement for the role and how confident you are that you can contribute to their company with your specific skills and experience.

#5. Wrap It Up Professionally

Knowing how to end your cover letter is the cherry on top.

You want to make sure you’re leaving the hiring manager on a good note and that your conclusion won’t make them doubt everything you said so far.

The conclusion is where you should confidently recap why you’re a great fit for the role or summarize the skills that make you stand out from other candidates.

Then, after your conclusion, it’s time to include a call to action. Inviting the hiring manager to take action , such as discussing your application further, can leave a lasting impression and increase your chances of getting an interview.

Finally, make sure to sign off on your letter professionally. Choose an appropriate signature line, followed by your full name. Here’s what it looks like:

Please don’t hesitate to contact me at the provided email or phone number so that we may arrange an interview. I look forward to discussing my application in greater depth at your earliest convenience.

Best wishes,

But if you think “Best wishes” is overused, here are some other lines you can choose from:

• Kind regards,
• Respectfully yours,
• Thank you for your consideration,

You now know the drill with writing cover letters, so we’ve got some specialized cover letter tips to take your customer service cover letter to the next level.

#1. Match Your Resume

In the customer service industry, consistency is key.

You want your cover letter’s formatting and layout to match your resume as much as possible; otherwise, you might look sloppy and disorganized.

Your text and contact information should be aligned neatly on the page, and the font styles and sizes should be consistent throughout. On top of that, you have to set the margins and line spacing, all while making sure your cover letter never spills over to page two.

Or Use A Cover Letter Template Instead

But why not just skip all the hassle?

Just use our resume builder by selecting a resume template and cover letter templates to create a matching pair in minutes.

Our professional templates are created in collaboration with HR professionals from around the world, making sure your application meets all industry standards and looks beautiful.

#2. Mention Skills And Other Keywords

While you can do a great job describing your enthusiasm for the role and how your experience makes you a great fit, none of that matters if your customer service cover letter doesn’t mention enough keywords .

If you’re familiar with popular customer service software like ZenDesk or have specific skills the job ad might be looking for, like troubleshooting, make sure to add them. The hiring manager is going to be even more impressed by how much you want the job if you mention the right customer service skills.

#3. Proofread The Final Draft

You can have the perfect cover letter and still get rejected because of one slip.

One of the biggest cover letter mistakes you can make is not proofreading your cover letter before sending it.

Almost any recruiter out there will reject an applicant with typos in their cover letter. That’s a huge risk to take just because you’re too lazy to proofread.

Try using a spellchecking tool like QuillBot or Grammarly . Run the text of your cover letter through it several times, then check it one more time yourself.

You worked hard to get to this final step, so don’t risk letting a typo ruin your chances of getting an interview.

Key Takeaways

And that’s all there is to writing a great customer service cover letter!

Hopefully, now you feel more confident, and you’ll land your next customer service gig in no time.

But before we finish this article, let’s recap everything we talked about so far:

• Your cover letter should have a header where the contact information is clearly visible. Make sure everything you list is factually correct, or else you might miss an opportunity.
• Researching the company goes a long way since you can personalize the letter according to their company culture and address the hiring manager by name for a stronger first impression.
• Match your cover letter to your resume so your application looks neat and professional. This also makes the hiring manager’s life easier since they can distinguish your application’s documents from the rest.
• Always proofread your cover letter before sending it. Sloppy grammar and spelling are some of the biggest mistakes that candidates can make, which gets their applications tossed into the ‘no’ pile.

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15 Customer Service Cover Letter Examples

The Art of the Customer Service Cover Letter: Insider Tips and Templates

When it comes to landing a role in the dynamic field of customer service, your cover letter often acts as your first introduction to potential employers. It’s your opportunity to demonstrate not just your qualifications and experiences, but also your understanding of the company’s brand and your passion for helping others. Crafting a compelling cover letter can set you apart from a sea of candidates. In this guide, we’ll explore expert tips on creating an effective customer service cover letter and provide a list of 15 example templates to inspire your own.

Tips for Writing a Compelling Customer Service Cover Letter

The importance of a well-crafted cover letter cannot be overstated. It’s your chance to speak directly to the hiring manager, showcasing your personality and how it aligns with the company’s values. Remember, customer service is all about making a positive impact from the very first interaction.

• Personalize your letter for each application.
• Highlight your customer service skills with specific examples.
• Showcase your familiarity with the company and its products or services.
• Convey enthusiasm for helping others and solving problems.
• Keep your tone professional yet approachable.

Customer Service Cover Letter | Title

When crafting your customer service cover letter, focusing on particular skills can help you showcase your qualifications and fit for the position effectively.

General Examples:

• Application for [Job Title] – [Your Full Name]
• [Job Title] Application – [Your Full Name]
• [Your Full Name] – Applying for [Job Title]
• Resume Submission for [Job Title] – [Your Full Name]
• [Your Full Name] Resume for [Job Title]
• [Job Title] Role – Application by [Your Full Name]
• Submission for [Job Title] Position – [Your Full Name]
• [Your Full Name] – [Job Title] Applicant
• Application: [Job Title] – [Your Full Name]
• Expressing Interest in [Job Title] – [Your Full Name]
• Experienced Customer Service Applying for [Company Name]’s Team Opening
• Application: [Your Name] for Customer Service Representative at [Company Name]
• [Your Name]’s Application for [Company Name]’s Customer Service Role
• [Your Name]: Experienced Customer Service Profesional
• [Your Name] – Application for [Position Name] at [Company Name]
• Application Enclosed: [Your Name] for Customer Service Specialist at [Company Name]
• Dedicated Customer Service Professional Seeks Position with [Company Name]

Customer Service Cover Letter | Key Skills | Keywords

Here are skills to highlight, along with relevant keywords that you should consider including in your cover letter to make a strong impression on hiring managers.

1. Communication Skills

• Keywords: clear communication, effective listener, articulate, feedback, verbal and written communication

2. Problem-Solving Abilities

• Keywords: resolve, troubleshoot, solutions, critical thinking, problem-solving

3. Patience

• Keywords: patience, empathetic, understanding, calm demeanor

4. Technical Proficiency

• Keywords: software, CRM (Customer Relationship Management), technical skills, platforms, database management

5. Product Knowledge

• Keywords: product expertise, knowledgeable, informed, product training, proficient
• Keywords: empathize, compassion, understanding, genuine concern, rapport

7. Positive Attitude

• Keywords: positive attitude, optimism, enthusiasm, cheerful, positive outlook

8. Adaptability

• Keywords: flexible, adaptability, versatile, quick learner, adjust

9. Time Management

• Keywords: time management, efficiency, prioritize, organization, deadline-oriented

10. Teamwork

• Keywords: teamwork, collaborate, team player, cooperation, colleague support

11. Attention to Detail

• Keywords: meticulous, attention to detail, accuracy, thorough, precise

12. Conflict Resolution

• Keywords: conflict resolution, mediation, dispute resolution, de-escalation techniques

13. Multitasking

• Keywords: multitask, handle multiple tasks, juggle, time division, manage concurrent tasks

14. Customer-Centric Mindset

• Keywords: customer-focused, customer satisfaction, exceed expectations, customer-first attitude, customer loyalty

15. Cultural Sensitivity

• Keywords: cultural sensitivity, diverse, inclusivity, cross-cultural, global mindset

Incorporating these keywords into your cover letter in a contextual and genuine manner can significantly enhance your application. Remember, the goal is to provide concise examples demonstrating how you’ve applied these skills effectively in your previous roles or experiences. This approach not only optimizes your cover letter with relevant keywords but also paints a vivid picture of your capabilities and how they make you the best fit for the customer service position you’re aspiring to secure.

Customer Service Cover Letter Examples | Tips for a Compelling Letter

You can incorporate personal achievements, metrics, or results from your work experience to make a stronger impact. Here are examples of how you might include such information effectively:

• “At [Previous Company], my customer service initiatives led to a 25% improvement in customer satisfaction scores within a 6-month period.”
• “Successfully managed over 50 customer inquiries daily, maintaining a resolution rate of 95% within the first 24 hours.”
• “Implemented a new feedback system at [Previous Company], which resulted in a 30% increase in feedback collection, providing valuable insights for service improvement.”
• “Led a team that achieved the highest customer retention rate in the company’s history, at 98%, by introducing a pioneering loyalty program.”
• “During my tenure at [Previous Company], I was part of a project that reduced average call handling time by 20%, significantly improving the team’s efficiency.”
• “My customer follow-up strategy increased repeat customer rates by 40% within one year, directly contributing to the team exceeding our annual sales target.”
• “Developed and executed training programs that increased customer service team’s NPS (Net Promoter Score) from 70 to 85 in one year.”

Including quantifiable achievements in your cover letter helps to validate your experience and skills. It demonstrates to potential employers not just what you’ve done, but how well you’ve done it, and suggests the potential value you could bring to their organization. Remember to tailor each statistic to the specific role and company you’re applying for, highlighting achievements that are most relevant and impactful.

Cover Letter Email for Customer Service | 15 Ways to Start

• “Dear [Hiring Manager], I recently came across your job posting for a Customer Service Representative, and with my five years of experience in high-volume call centers, I am excited about the opportunity to contribute to [Company Name]’s team…”
• “Hello [Hiring Manager’s Name], I’m writing to express my interest in the customer service position listed on [Where You Found the Job Posting]. With a proven track record of resolving customer issues and ensuring satisfaction, I am keen to bring my skills to [Company Name]…”
• “Dear [Company Name] Team, My passion for excellent customer service and my experience as a front-line service agent make me a perfect fit for your team. I am particularly impressed by your commitment to [Company Value/Service]…”
• “To Whom It May Concern, I have followed [Company Name]’s growth and am particularly inspired by your dedication to [specific aspect of customer service]. Let me share how my background in [related field] has equipped me to excel in customer service roles…”
• “Dear Hiring Manager, The opportunity to work as a Customer Service Specialist at [Company Name] excites me because of your dedication to providing personalized solutions to customers, something I’ve always strived to do in my career…”
• “Hello, I am passionate about building strong customer relationships and am eager to bring my expertise in customer service and [specific skill] to the [Job Title] role at [Company Name]…”
• “Dear [Hiring Manager], Your job posting for a [Job Title] captured my attention. I believe that my experience in [Industry or Previous Job] has prepared me well to contribute positively to your team and enhance customer satisfaction at [Company Name]…”
• “To [Company Name] Hiring Team, With [number] years of experience in customer-focused roles, I have developed a comprehensive skill set that I believe aligns perfectly with the [Job Title] position. My approach to customer service is rooted in [Briefly describe your approach]…”
• “Dear [Hiring Manager], I’m excited about the opportunity to apply for the [Job Title] at [Company Name]. My previous role as [Your Last Position] taught me the importance of clear communication and creative problem-solving in customer service…”
• “Hello, I’ve admired [Company Name]’s commitment to [mention something specific about the company or its mission]. Let me share how I can contribute to your team by enhancing customer experiences and fostering positive engagements…”
• “Dear [Hiring Manager], With a strong background in [your field], I’m excited to apply for the [Job Title] role to leverage my expertise in enhancing customer satisfaction and loyalty for [Company Name]…”
• “To the Hiring Team at [Company Name], Drawing on my experience in [Related Experience] and my genuine passion for helping others, I am confident in my ability to contribute effectively to your customer service team…”
• “Hello [Hiring Manager], The role of [Job Title] at [Company Name] struck me as an outstanding opportunity to contribute my skills in [Skillset] and my commitment to excellent customer service…”

Templates | 15 Customer Service Cover Letter Examples

Simple template.

Title: Customer Service Specialist Application – [Your Name]

Dear Hiring Manager,

I am reaching out to express my enthusiasm in applying for the Customer Service Representative position at [Company Name], as advertised. My dedication to providing exceptional customer service, coupled with my experience and skills, aligns perfectly with the qualifications you seek. Inspired by [Company Name]’s commitment to customer satisfaction, as demonstrated in recent industry accolades and customer feedback[1], I am eager to bring my expertise to your team.

Dear [Company Name] Hiring Team,

I was thrilled to come across your opening for a Customer Service Representative on your company’s website. As a professional with over six years of experience in customer-focused roles, I believe I can bring valuable skills and a deep understanding of customer needs to your team.

During my tenure at [Previous Company Name], I was recognized for my ability to resolve complex customer issues, maintain high customer satisfaction rates, and build lasting relationships with customers. Through my experience, I have honed my problem-solving skills and developed a strong sense of empathy, enabling me to provide excellent service even in challenging situations.

Consequently, being part of [Company Name]’s renowned customer service team would provide an excellent opportunity to apply my skills and contribute positively to your customer experience. Thank you for considering my application.

Dear [Hiring Manager],

I am excited about the opportunity to apply for the position of Customer Service Manager at [Company Name]. With my comprehensive background in customer service leadership roles, I am confident I can drive customer satisfaction while enhancing team performance in your company.

In my previous role at [Previous Employer], I led a team of 25 customer service representatives, managed training initiatives, and implemented quality assurance measures that resulted in a 30% increase in overall customer satisfaction ratings. Moreover, I empowered my team to solve customer issues effectively, cultivating a proactive service culture.

I look forward to potentially bringing my leadership skills and passion for customer service excellence to [Company Name]. Your company’s values align with my customer-centric approach, thereby creating an environment where I believe I can thrive and make significant contributions.

Hello [Hiring Manager],

My interest in the role of Customer Service Specialist at [Company’s Name] is rooted in my passion for helping others coupled with my extensive experience in [mention relevant field]. I truly believe in the power of exceptional customer service in cultivating customer loyalty and driving business growth.

As a Customer Service Representative at [Past Company], I consistently exceeded my target KPIs and was recognized for my ability to handle high-stress situations with composure, resolve customer complaints effectively, and build successful relationships with customers.

Should the opportunity arise to join [Company’s Name], I am excited to leverage my skills and experiences to boost customer satisfaction rates and uphold your reputation for excellent customer service. Thank you for considering my application.

Example 4 | Customer Service Cover Letter Examples

Dear [Company Name],

I was excited to find the opening for a Customer Service Representative at [Company Name]. With over five years of experience in the customer service field, I am confident in my ability to contribute positively to your well-regarded team.

My work at [Previous Company Name] allowed me to develop a wide set of skills crucial to the customer service field. I honed my ability to resolve complaints, maintain customer relationships, and provide insightful feedback to the company to better customer experiences.

I am drawn to [Company Name] because of its commitment to making every customer interaction positive. I look forward to the potential opportunity to bring my experience and enthusiasm to your customer service team.

Dear [Hiring Manager’s Name],

As an individual who thrives on assisting others and solving problems, I am highly interested in the Customer Service Specialist role at [Company Name]. My professional background in customer service makes me a strong candidate for this position.

In my previous role at [Previous Company Name], I was recognized for my ability to quickly understand customer needs, recommend suitable products or services, and resolve issues promptly. This contributed to a significant increase in customer satisfaction and enhanced brand loyalty.

Joining a customer-centric organization such as [Company Name] aligns well with my personal values and professional aspirations. I’m eager to further discuss how my experience and commitment to excellent service can contribute to the continued success of your team.

Example 6 | Customer Service Cover Letter Examples

I am writing with great enthusiasm to apply for the role of Customer Service Agent at [Company Name]. My robust background in customer relations and my commitment to delivering outstanding service make me an ideal candidate for your team.

At [Last Job], I cultivated a knack for problem-solving and excelled in rapidly understanding client concerns, streamlining the resolution process. I’m particularly proud of leading a customer feedback program that led to a 20% improvement in service delivery. My approach focuses on listening attentively, empathizing with clients, and providing swift, effective solutions that leave customers feeling valued.

The culture of excellence at [Company Name] resonates with my professional ethos and I am excited at the prospect of contributing to your acclaimed customer service department. I eagerly anticipate the opportunity to discuss how my background, skills, and enthusiasms can be a perfect match for your team.

Hello [Company Name] Recruitment Team,

With a proven track record in customer service and a drive for excellence, I was thrilled to discover the Customer Support Specialist position at [Company Name]. Understanding the importance of the role your team plays in the company’s success, I am confident in my abilities to make significant contributions.

In my previous position at [Previous Employer], I not only handled incoming service inquiries but also contributed ideas that were implemented for a service improvement system, raising customer satisfaction ratings by 25%. My ability to blend strategic customer support with genuine empathy and technical knowledge helped me succeed in managing both customer expectations and the company’s operational capabilities.

Joining [Company Name] means committing to a team known for setting the standard in customer support. I am eager to bring my skills to your esteemed group and to continue the tradition of service excellence that your brand stands for.

I was instantly drawn to the opening for a Customer Service Coordinator at [Company Name] and am excited to submit my application. With extensive experience in both face-to-face and online customer services, I bring a well-rounded set of skills suited for this position.

My previous role at [Previous Company] allowed me to develop strong organizational and coordination skills, managing customer inquiries, and ensuring they were directed to the appropriate departments swiftly. I take great pride in my ability to manage multiple tasks while upholding the highest standards.

I admire [Company Name]’s dedication to customer satisfaction and would love to be part of a team that values both efficiency and quality of service. I am looking forward to discussing how I can contribute to the outstanding work being done at your company.

Dear [Company Name] Team,

I’m excited about the opportunity to bring my unique blend of skills to the Customer Service Advisor position at [Company Name]. Throughout my career, I’ve focused on delivering excellent service and building rapport with clients, aspects that I see are highly valued in your company.

My previous role at [Former Employer] involved a strong emphasis on effective communication and cross-department collaboration. My efforts contributed to a 15% decrease in customer complaints and a significant increase in customer retention rates. I have a proven history of turning challenging situations into positive outcomes and recognizing opportunities for service improvement.

The reputation of [Company Name] for customer service excellence is unparalleled, and I’m passionate about the possibility of contributing to such a customer-focused team. I look forward to the prospect of discussing how I could contribute to the success and growth of your service department.

Example 10 | Customer Service Cover Letter Examples

Hello [Hiring Manager’s Name],

Pursuing a new challenge within customer service, I was thrilled to see the opportunity for a Customer Experience Advocate at [Company Name]. My enthusiasm for providing top-notch service to customers is paralleled only by my proven track record in the field.

At [Current/Previous Employment], I’ve been integral in crafting memorable customer experiences, aligning service strategies with customer expectations, and contributing to team training and development programs. My dedication was recognized through multiple ‘Employee of the Month’ awards and through positive feedback from a loyal customer base.

[Company Name]’s commitment to innovation in customer service is inspiring, and I would be honored to contribute to such a visionary team. I am enthusiastic about the chance to discuss how my experience and customer service philosophy can align with the goals of [Company Name].

Example 11 | Customer Service Cover Letter Examples

I am writing to express my keen interest in the Customer Service Representative position listed on your website for [Company Name]. As a highly dedicated customer service professional with over five years of experience, I put a premium on customer satisfaction. The idea of fulfilling [Company Name]’s customer service standards and contributing to your continued success has, therefore, highly motivated me to apply for this role.

During my previous role at [Previous Company], I managed an array of customer inquiries from initial contact to resolution, which honed my problem-solving skills and my ability to remain calm under pressure. Thus, providing excellent customer service was always my top priority and it was highly recognized by our clients. Further, my proactive approach resulted in a notable improvement in customer satisfaction and loyalty levels.

Moreover, I implemented the use of [Specific Software/Tool] which streamlined our processes and improved our productivity by 30%. I also conducted training sessions for my peers on effective usage, further enhancing team performance. I believe these experiences can be beneficial for [Company Name].

Example 1 2 | Customer Service Cover Letter Examples

I am thrilled to apply for the Customer Service Representative position at [Company Name], a brand I have long admired for its unwavering commitment to customer satisfaction. Over the years, I have closely followed [Company Name]’s innovations and how you’ve consistently prioritized the customer experience. This resonates deeply with my professional values and career objectives. My background in customer service has equipped me with the skills to contribute to your team positively and sustain the high standards [Company Name] is known for.

During my tenure at [Previous Company], I was challenged with managing over 100 customer interactions weekly. These ranged from simple inquiries to complex service issues. This experience has not only refined my problem-solving capabilities but has also enhanced my resilience and adaptability in high-pressure situations. I believe these skills are ideally suited for the dynamic environment at [Company Name], where exceptional customer service is paramount.

At my last position, I spearheaded the implementation of a customer feedback system that led to a 20% increase in satisfaction ratings. By identifying and addressing critical areas for improvement, we fostered a more customer-centric culture. I am eager to bring my passion for innovation and continuous improvement to [Company Name], contributing to your team’s efforts to elevate customer satisfaction to new heights.

My passion for building and sustaining strong customer relationships aligns perfectly with [Company Name]’s philosophy of creating lasting connections. This passion, combined with my career experience, has provided me with a nuanced understanding of diverse customer needs and preferences. I am excited about the opportunity to leverage this insight to contribute effectively to your team and help maintain [Company Name]’s reputation for outstanding customer care.

Thank you for considering my application. I am looking forward to the opportunity to discuss how my background, skills, and enthusiasm can contribute to the exceptional customer service for which [Company Name] is renowned. The possibility of being part of your team and contributing to your mission is incredibly exciting to me.

Example 1 3 | Customer Service Cover Letter Examples

I am writing to express my keen interest in the Customer Service Representative position. With more than five years of experience working in high-volume call centers, I have developed a resilience and efficiency critical for success in such environments. These roles have taught me the importance of fast yet thoughtful customer service – balancing quick response times with comprehensive, empathetic support. I believe this blend of skills will make me a valuable addition to [Company Name]’s customer service team.

My dedication to enhancing customer experience through effective communication and innovative problem-solving has always been at the forefront of my career. These responsibilities have not only honed my skills but also deepened my commitment to this crucial aspect of [Company Name]’s operations. I am eager to bring this dedication to your company and support your continued commitment to outstanding customer service.

As I look forward to possibly discussing my application further with you, I have attached my resume for your consideration. I am particularly excited about the opportunity to explore how my background and skills in customer service could support and further [Company Name]’s objectives and contribute to your success story.

Through my previous roles, I have maintained high customer retention rates and adeptly handled challenging service scenarios, demonstrating both my competence and dedication. I aim to bring my proven track record and my commitment to excellence to the talented team at [Company Name], contributing to your esteemed reputation and continued success.

Let’s discuss how my experience in aligning customer service protocols with company goals can translate into value for [Company Name]. My hands-on experience in strategizing and implementing customer service improvements could prove beneficial in advancing your mission to provide outstanding customer experiences.

Example 1 4 | Customer Service Cover Letter Examples

I am writing to express my keen interest in the Customer Service Representative position in your esteemed organization. Having greatly admired [Company Name]’s approach to customer service, I am enthusiastic about the possibility of being part of such a reputable team. Your commitment to setting the industry standard for customer care is both inspiring and aligns perfectly with my professional aspirations. I am eager to contribute my skills and dedication to your continued success.

My proactive approach to customer feedback and my commitment to continuous improvement have been the cornerstone of my customer service philosophy. These qualities, coupled with my ability to learn and adapt quickly, are what I am keen to bring to [Company Name]. I am convinced that together, we can continue to improve and refine our approach to meet and exceed customer expectations.

I believe my ability to translate customer needs into actionable solutions uniquely positions me as a fitting candidate for [Company Name]. My enthusiasm for engaging with customers and resolving their issues has always driven my success in this field. I look forward to the opportunity to bring my skills and dedication to your esteemed team and am eager for your feedback on my application.

Facing and overcoming various customer service challenges has sharpened my adaptability and solution-finding skills, traits I am excited to offer to [Company Name]. These skills, honed through years of experience, enable me to tactfully handle any customer issue and turn challenges into opportunities for improvement.

As someone who puts a premium on customer satisfaction, I am motivated by the chance to fulfill [Company Name]’s customer service standards and contribute to your success. The opportunity to work with a team that shares my commitment to excellence and to contribute to your mission is one that I value highly.

Thank you for considering my application. I look forward to the opportunity to further discuss how I can contribute to [Company Name]’s team and objectives.

Yours sincerely,

[Your Name]

Example 1 5

As a dynamic customer service professional with extensive experience, I am eager to bring my skills in communication and problem-solving to the [Job Title] position at [Company Name]…”

In addition to my professional skills, I am fluent in Spanish and English which I believe could be an asset as [Company Name] continues to serve diverse communities. I am confident that my strong communication skills and the ability to handle difficult customer situations with a patient approach would allow me to contribute to [Company Name] immediately.

I am eager to bring my unique blend of skills and experience to your team and believe that I could make effective contributions to [Company Name]’s customer service department. I am excited about the opportunity to work with a dynamic, forward-thinking company like [Company Name] where I can put my diverse skill set and knowledge into action.

Thank you for considering my application. I look forward to the possibility of contributing to [Company Name], and I am ready to discuss the insights and perspective that I can bring to your team.

Customer Service Cover Letter Examples | Examples & Tips for a Compelling Letter

The perfect cover letter can open doors and create opportunities. With the advice and templates provided, you’re well on your way to crafting a cover letter that not only stands out but also resonates with hiring managers in the customer service industry. Remember, the goal is to showcase your ability to serve and delight customers, contributing positively to the company’s success.

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25 Professional Customer Service Cover Letter Examples for 2024

Your customer service cover letter must immediately highlight your people skills and responsiveness. Show them you understand the importance of representing the brand with every interaction. Include specific examples of how you've solved problems or improved customer experience. These anecdotes will demonstrate your capability and proactive approach in real-world scenarios.

All cover letter examples in this guide

Entry-Level Customer Service

Client Engagement Manager

Client Service Manager

Customer Account Manager

Customer Care Manager

Customer Experience Manager

Customer Relations Manager

Customer Sales Representative

Customer Service Manager

Customer Service Retail

Field Service Manager

Service Advisor

Customer Service Associate

Customer Service Specialist

Customer Service Coordinator

Call Center Customer Service

Customer Service Supervisor

Remote Customer Service

Customer Service Agent

Customer Service Technician

Retail Customer Service Clerk

Customer Service Consultant

Customer Service Success Specialist

Bilingual Customer Support

Cover letter guide.

Customer Service Cover Letter Sample

Cover Letter Format

Cover Letter Salutation

Cover Letter Introduction

Cover Letter Body

Cover Letter Closing

No Experience Customer Service Cover Letter

Key Takeaways

By Experience

Embarking on your job hunt, you've discovered the need for a compelling customer service cover letter—a task that may seem daunting at first glance. Understandably, you want to avoid rehashing your resume and instead spotlight your shining professional moment. Striking the perfect balance between formality and authenticity without falling into the trap of clichés can be tricky, and remembering to keep it concise within a single page adds another layer of challenge. Let's tackle these hurdles together to craft a cover letter that stands out.

• Personalize the greeting to address the recruiter and your introduction that fits the role;
• Follow good examples for individual roles and industries from job-winning cover letters;
• Decide on your most noteworthy achievement to stand out;
• Format, download, and submit your customer service cover letter, following the best HR practices.

Use the power of Enhancv's AI: drag and drop your customer service resume, which will swiftly be converted into your job-winning cover letter.

If the customer service isn't exactly the one you're looking for we have a plethora of cover letter examples for jobs like this one:

• Customer Service resume guide and example
• Sales Support Coordinator cover letter example
• Call Center Director cover letter example
• Area Sales Manager cover letter example
• Call Center Customer Service cover letter example
• Pricing Manager cover letter example
• Outside Sales cover letter example
• Call Center Supervisor cover letter example
• Customer Support Specialist cover letter example
• Liquor Store Manager cover letter example
• Marketing And Sales cover letter example

Customer Service cover letter example

Austin, Texas

+1-(234)-555-1234

[email protected]

• Address the company's ethos directly to show an understanding of and alignment with their values, which in this case, is a commitment to service excellence and innovative customer satisfaction.
• Include quantifiable achievements from past roles, such as the 25% increase in team efficiency and 10% elevation in punctuality for on-time departures, to provide concrete evidence of the candidate's impact and abilities.
• Emphasize leadership skills and the ability to effectively manage large teams, as demonstrated by overseeing 30 agents, which is pertinent for the role of a supervisor or manager.
• Express eagerness to bring specific proficiencies to the new role, showing intent to replicate past successes and contribute positively to the prospective employer's operations.

Structuring and formatting your customer service cover letter

Here's what the structure of your customer service cover letter should include:

• Header (with your name, the position you're applying for, and the date);
• Salutation (or greeting);
• Introductory paragraph (or your opening statement);
• Body paragraph (or further proof of your experience);
• Closing paragraph (with a call to action);
• Signature (that is optional).

Use the same font for your customer service resume and cover letter - modern fonts like Lato and Rubik would help you stand out.

Your customer service cover letter should be single-spaced and have a one-inch margins - this format is automatically set up in our cover letter templates and our cover letter builder .

When submitting your cover letter, always ensure it's in PDF, as this format keeps the information intact (and the quality of your document stays the same).

On one final note - the Applicant Tracker System (ATS or the software that is sometimes used to initially assess your application) won't read your customer service cover letter.

The top sections on a customer service cover letter

• Header: This includes your contact information, the date, and the employer's contact information, establishing professionalism and making it easy for the recruiter to get in touch with you.
• Greeting: A personalized greeting to the hiring manager demonstrates that you have taken the time to research who is in charge of hiring and sets a respectful tone for the cover letter.
• Introduction: An engaging opening that addresses your enthusiasm for customer service sets the stage for demonstrating your passion for helping others and creating positive interactions.
• Body: This section should highlight your relevant experience, specific skills in handling customer inquiries and issues, and examples of when you provided exceptional service, showcasing your qualifications for the customer service role.
• Closing: A strong closing that reiterates your interest in the position and your eagerness to discuss how you can contribute to the company's customer satisfaction goals encourages the recruiter to move forward with your application.

Key qualities recruiters search for in a candidate’s cover letter

• Empathy and understanding: Demonstrates the ability to relate to customers' feelings and perspectives, crucial for addressing concerns and creating a positive experience.
• Strong communication skills: Essential for clearly and effectively conveying information, resolving issues, and ensuring customer satisfaction.
• Problem-solving prowess: Indicates the capacity to think on one's feet and devise solutions to customer issues, enhancing service quality.
• Patience and resilience: Reflects the ability to handle difficult situations and maintain composure under pressure, leading to better customer interactions.
• Experience with CRM systems: Shows familiarity with customer relationship management software, which is important for tracking customer interactions and history.
• Proven track record of customer satisfaction: Evidence of successfully meeting or exceeding customer service metrics or goals indicates a commitment to service excellence.

How to personalize your customer service cover letter greeting

Before you start writing your customer service cover letter, take the time to find out who is recruiting for the role.

Search for the recruiter's name on LinkedIn or the corporate website to address them personally in your customer service cover letter salutation .

What if you can't find out who's recruiting for the role?

Always aim to avoid the very impersonal "Dear Sir/Madam" - instead, opt out for "Dear HR Team" or "Dear Hiring Manager" to make a better first impression.

List of salutations you can use

• Dear Hiring Manager,
• Dear [Company Name] Team,
• Dear [Department Name] Head,
• Dear Mr./Ms. [Last Name],
• Dear [Job Title] Search Committee,
• Dear [Full Name],

Get creative with your customer service cover letter introduction

Recruiters are going to assess plenty of candidate profiles for the role. Thus, anything you do to stand out will win you brownie points.

Use your customer service cover letter introduction to share something memorable about your experience .

But before you go down the rabbit hole of creativity and humor, align your message with the company culture.

For example, if you are applying for a role in some startup, use those first two sentences to tell a funny story (about your experience) to quickly connect with the recruiter.

How to select your best achievement for the middle, or the customer service cover letter body

You probably feel exhausted by this point in your application: you've dived into all the details of your success and skills in your customer service resume.

What else can you include in your customer service cover letter body ?

Well, for starters, the next three to six paragraphs should show you further value as a professional. Or, why should recruiters choose you?

Think back on a noteworthy achievement that answers key job requirements and dive deep.

Structure your customer service cover letter middle as you'd a story: following chronological logic and highlighting outcomes, thanks to skills.

At the end of the day, you'd want recruiters to be able to see you as the best candidate for the role and understand more about who you are and what makes your success unique (and valuable to the role).

Closing remarks to end your customer service cover letter

Of course, you'll have to show gratitude to the recruiters, who have assessed your profile at the end of your customer service cover letter .

A "Thank you for the consideration" would work wonders, instead of the standard "Sincerely yours".

Do you want to make an even better impression?

Close off your customer service cover letter by promising how you see yourself excelling in the role and the positive impact you'd bring about.

A sentence that encourages some further action on the recruiter's end could also be a good way to close off the communication (e.g. provide your availability for an interview).

What to write on your customer service cover letter, when you have zero experience

The best advice for candidates, writing their customer service cover letters with no experience , is this - be honest.

If you have no past professional roles in your portfolio, focus recruiters' attention on your strengths - like your unique, transferrable skill set (gained as a result of your whole life), backed up by one key achievement.

Or, maybe you dream big and have huge motivation to join the company. Use your customer service cover letter to describe your career ambition - that one that keeps you up at night, dreaming about your future.

Finally, always ensure you've answered why employers should hire precisely you and how your skills would benefit their organization.

Key takeaways

Within this Enhancv guide, we've provided you with plenty of advice and inspiration on writing your customer service cover letter:

• Always make sure your customer service cover letter is tailored to the role you're applying for to make a good impression on recruiters;
• In your customer service cover letter include a header (with your name, the role you're applying for, date, and contact details) and an introduction of up to two sentences that highlight your key accomplishment or why you'd fit the role;
• Focus your customer service cover letter body on one sole achievement through your career and all the valuable lessons, skills, and know-how you've learned (that are relevant to the role);
• Ensure your customer service cover letter closing statement isn't generic and includes either a call to action or a promise;
• If you lack professional experience, shift recruiters' focus to a relevant achievement (thanks to your academic or versatile experience) or toward your dreams and goals for professional growth.

Customer Service cover letter examples

Explore additional customer service cover letter samples and guides and see what works for your level of experience or role.

Cover letter examples by industry

AI cover letter writer, powered by ChatGPT

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• Content tailored to the job posting you're applying for
• ChatGPT model specifically trained by Enhancv
• Lightning-fast responses

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Customer Service Cover Letter Examples For 2024 (20+ Skills & Templates)

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Are you looking  to land more job offers in Customer Service?

A great cover letter will be key. This guide will cover everything you need for writing a job-winning Customer Service cover letter (including proven strategies, skills, templates, & examples).

All of the content in this guide is based on data from coaching thousands of job seekers (just like you!) who went on to land offers at the world's best companies.

If you want to maximize your chances of landing that Customer Service role, I recommend reading this piece from top to bottom. But if you're just looking for something specific, here's what's included in this guide:

• What To Know About Writing A Job-Winning Customer Service Cover Letter
• The Best Skills To Include On An Customer Service Cover Letter

How To Address A Customer Service Cover Letter

• 3 Customer Service Cover Letter Examples

The 8 Best Customer Service Cover Letter Templates

• 3 Tips For Writing A Job-Winning Cover Letter

Here's the step-by-step breakdown:

Customer Service Cover Letter Overview: What To Know To Write A Cover Letter That Wins More Job Offers

What do companies look for when they're hiring for a Customer Service role?

When hiring for a customer service role, companies are looking for someone with strong communication skills, who is an active listener and is able to both understand customer needs and provide clear and effective solutions. They need someone who possesses empathy and patience, as they may often be dealing with customers who are upset, angry or frustrated.

In addition to these personality traits, companies are looking for specific experience and technical skills, such as proficiency in certain software and data management tools. Overall, companies want to hire someone who is customer-focused, service-oriented, and able to work effectively in a team.

Candidates should be able to handle a high volume of calls or requests, multitask, and prioritize tasks effectively to provide the best possible customer experience.

Your cover letter should show the company that your personality and your experience encompasses all of these things.

Additionally, there are a few best practices you want to follow to write a job-winning Customer Service cover letter:

• Address the job requirements: Review the job posting and identify the key skills and requirements the employer is looking for. Incorporate these into your cover letter by giving specific examples of how you have demonstrated these skills in previous roles.
• Highlight your customer service experience: If you have previous experience in customer service, highlight this in your cover letter. Share specific examples of how you have resolved customer issues, demonstrated empathy, or provided exceptional service.
• Use a professional tone: Your cover letter should be written in a professional tone, with correct grammar and spelling. Avoid slang, jargon, or informal language.
• Customize your letter: Avoid using a generic cover letter that can be sent to multiple employers. Instead, customize your letter for each job you apply for by tailoring your language to the specific company and job requirements. Add an extra personal touch by addressing the letter to the hiring manager, if their name is available to you.
• Demonstrate your enthusiasm: Show the employer that you are excited about the opportunity to work for their company and in the customer service role. Use language that conveys your enthusiasm and interest in the position.
• Use metrics and numbers: Whenever possible, use metrics or numbers to demonstrate your achievements in previous roles. For example, if you increased customer satisfaction ratings or reduced wait times for customers, use specific numbers to illustrate this.
• Close with a call to action: End your cover letter by expressing your interest in an interview and providing your contact information. This shows your eagerness to move forward in the application process and makes it easy for the employer to get in touch with you.
• Proofread: Make sure to thoroughly proofread your cover letter for any grammatical errors or typos. A well-written, error-free letter can make a strong first impression. I recommend using Hemingway App to do this.

Let's dive deeper into each of these so you have the exact blueprint you need to see success.

The Best Customer Service Skills To Include On Your Cover Letter

Keywords are one of the most important factors in your cover letter. They show employers that your skills align with the role and they also help format your cover letter for Applicant Tracking Systems (ATS).

If you're not familiar with ATS systems, they are pieces of software used by employers to manage job applications. They scan cover letters for keywords and qualifications and make it easier for the employers to filter and search for candidates whose qualifications match the role.

If you want to win more interviews and job offers, you need to have a keyword-optimized cover letter. There are two ways to find the right keywords:

1. Leverage The 20 Best Customer Service Keywords

The first way to find the right keywords is to leverage our list of the best keywords and skills for an Customer Service cover letter.

These keywords were selected from an analysis of  real Customer Service  job descriptions sourced from actual job boards. Here they are:

• Customer Service
• Communication
• Flexibility
• Organization
• Team Member
• Microsoft Office

2. Use ResyMatch.io To Find The Best Keywords That Are Specific To Your Cover Letter And Target Role

The second method is the one I recommend because it's personalized to your specific cover letter and target job.

• Open a copy of your target job description
• Head over to  ResyMatch.io
• Select the “Job Description Scan” from the scan type selector in the upper right corner of the tool
• Copy and paste the job description into the field on the left
• Hit scan and review the results

ResyMatch is going to scan the target job description and show you the exact keywords and skills that are relevant for the role and that you should weave into your cover letter.

Here's a video walking through this whole process:

Personalization is what makes a cover letter stand out. That starts from the very first sentence where you greet the person reading your cover letter! There are two ways to do this well:

1. Use The Hiring Manager's Name

The first, and best, is by including the hiring manager's name. Let's say that you discovered the hiring manager's name from a post on LinkedIn or via an informational interview.

This is the jackpot! All you need to do is use their name in the introduction, like this:

2. Use This Formula: To The [Department] Team at [Company]

If you don't have the hiring manager's name, no problem! You can address your cover letter to the team that you're applying to.

For example, if you're applying to for a Product Marketing Manager role at Discovery Education, you might start you cover letter like this:

This shows the reader that this letter has been written specifically for them and the content inside of it will support that.

It's much more relevant and personal than  “To Whom It May Concern!”

For more advice on writing a strong opening to your cover letter, check out this guide.

3 Customer Service Cover Letter Examples For 2023

Now let's take a look at all of these best practices in action. Here are three cover letter examples for different situations from people with different backgrounds that are all applying for Customer Service roles:

Customer Service Cover Letter Example #1: A Traditional Background

Our first example is a cover letter written by a candidate with traditional Customer Service experience. Here is what an example of their cover letter might look like:

Customer Service Cover Letter Example #2: A Non-Traditional Background

Our second cover letter example comes from a candidate looking to transition from marketing into Customer Service. This cover letter illustrates how they identify and speak to their transferable skills:

Customer Service Cover Letter Example #3: Landing A Customer Service Role In Spite Of A Career Gap and Non-Traditional Experience

Our third example highlights a candidate with Marketing and Events Management experience who, after a layoff, is looking to transition into Customer Service. Here is what their cover letter might look like:

At this point, you know all of the basics you'll need to write a Customer Service cover letter that wins you more interviews and offers. The only thing left is to take all of that information and apply it to a template that's going to help you get results.

We made that easy with  our CoverBuild tool . It has 8 proven templates that were created with the help of recruiters and hiring managers at the world's best companies. These templates also bake in thousands of data points we have from the job seekers in our audience who have used them to land job offers.

3 Tips For Writing A Job-Winning Customer ServiceCover Letter

You're off to a strong start! But I've got a few more tips to help you take your cover letter to the next level:

1. Use ChatGPT To Write Your Cover Letter In <30 Seconds

All of these tips and best practices work, but you still have to implement them. Normally, that'd mean you sitting down and spending hours brainstorming ideas, typing, deleting, and typing again, and then feeling absolutely drained.

Now there's a way to work around all of that so you save your best energy for the writing and edits that matter most. Here's how it works:

• Head to ChatGPT (you'll need to create an account – it's free)
• Ask ChatGPT,  “Please write me a cover letter for an Customer Service role. The role I'm applying for is [Job Title] role at [Company]. Here is the job description: [Paste Job Description]. And here is my resume: [Paste Resume].
• Watch ChatGPT write up a pretty darn good cover letter base!

Here's a video of me doing this with a real cover letter if you want to see the steps in action:

Note:  I  do not recommend or advise that you simply copy and paste the content from ChatGPT into your cover letter and submit your application. ChatGPT is great for doing 80% of the baseline work, but you still need to review, revise, and personalize the content yourself.

2. Include Measurable Metrics And Outcomes

Too many job seekers only focus on the actions that they took and not the outcomes that resulted from those actions. As a hiring manager, it's impossible to differentiate between a dozen candidates who were all “Responsible For Increasing Customer Satisfaction Rates.” 

If you want to win, your cover letter should speak to the specific outcomes that you drove in previous roles. That could be:

• The percentage by which customer complaints decreased
• The average reduction in wait times for your calls
• The retention rate of your clients
• The rate at which you provided first-contact resolutions to customer issues

These numbers will show hiring teams what you're capable of and make your value crystal clear!

3. Match Your Cover Letter And Resume Design

They're the exact same car, down to the year, make, and model. The only difference is the way the product was presented. Like I said, quality impacts perceived value.

One of the best ways to boost the quality of your cover letter is to make it look clean, professional, and have it match your resume. That's why the resume templates in our resume builder tool match the cover letter templates in our cover letter builder:

If you use both tools to create your cover letter and your resume, your entire application is going to be top notch.

Key Takeaways To Wrap Up Your Job-Winning Cover Letter

You made it! We packed a lot of information into this post so I wanted to distill the key points for you and lay out next steps so you know exactly where to from here.

Here are the 5 steps for writing a job-winning Customer Service cover letter:

• Start with a proven cover letter template from CoverBuild.io
• Use  ResyMatch.io to find the right keywords and optimize your cover letter for each role you apply to
• Start your cover letter with a personalized greeting for the hiring manager or team name
• Emphasize the measurable outcomes and value you drove in previous roles (include metrics!)
• Compare the draft of your cover letter to the examples on this page to make sure you're on the right path
• Use a tool like  Hemingway App to proofread your cover letter before you submit it

If you follow those steps, you're going to be well on your way to landing more Customer Service interviews and job offers.

Now that your cover letter is taking care of, be sure to check out our guide on writing a job-winning Customer Service resume (with examples!) .

Laura Lorta

Laura is an Editor at Cultivated Culture. She transitioned from teaching into the world of content so she's no stranger to career pivots. She also has a bachelors in Entrepreneurship and a Masters in Curriculum & Instruction / Bilingual Education. She currently shares job search advice to help people like you land jobs they love without applying online.

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